How much does a Customer Service Manager make in Palmer, AK? The average Customer Service Manager salary in Palmer, AK is $109,704 as of February 26, 2024, but the range typically falls between $96,668 and $125,061. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

Customer Service Manager Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Customer Service Manager Salary $84,799 Palmer,AK February 26, 2024
25th Percentile Customer Service Manager Salary $96,668 Palmer,AK February 26, 2024
50th Percentile Customer Service Manager Salary $109,704 Palmer,AK February 26, 2024
75th Percentile Customer Service Manager Salary $125,061 Palmer,AK February 26, 2024
90th Percentile Customer Service Manager Salary $139,043 Palmer,AK February 26, 2024
25% $96,668 10% $84,799 90% $139,043 75% $125,061 $109,704 50%(Median) Didn’t find job title? Click
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Bilingual Customer Service Representative

Farmers Insurance - District 24 - Clackamas, OR

Customer Service Representative

Medical Transportation Management - Eugene, OR

What skills does a Customer Service Manager need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

Onboarding: Onboarding, also known as organizational socialization, is management jargon first created in the 1970's that refers to the mechanism through which new employees acquire the necessary knowledge, skills, and behaviors in order to become effective organizational members and insiders. It is the process of integrating a new employee into the organization and its culture. Tactics used in this process include formal meetings, lectures, videos, printed materials, or computer-based orientations to introduce newcomers to their new jobs and organizations. Research has demonstrated that these socialization techniques lead to positive outcomes for new employees such as higher job satisfaction, better job performance, greater organizational commitment, and reduction in occupational stress and intent to quit.. These outcomes are particularly important to an organization looking to retain a competitive advantage in an increasingly mobile and globalized workforce. In the United States, for example, up to 25% of workers are organizational newcomers engaged in an onboarding process. The term induction is used instead in regions such as Australia, New Zealand, Canada, and parts of Europe. This is known in some parts of the world as training.

3.

Billing: Billing refers to the aspect of banking, whereby someone is charged accurately for what item they purchased.

Customer Service 90.26%
Onboarding 11.6%
Billing 5.97%

Job Description for Customer Service Manager

Customer Service Manager manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Customer Service Manager monitors and measures service metrics and utilize to develop standards, improvements, or changes to process. Makes recommendations for changes to products or services based on customer feedback and requests. Additionally, Customer Service Manager typically requires a bachelor's degree or equivalent. Typically reports to a director. The Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)... View full job description

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Job Openings for Customer Service Manager in Palmer, AK

Career Path for Customer Service Manager

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Customer Service Manager, the upper level is Customer Service Senior Manager and then progresses to Customer Service Director.

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Customer Service Manager salary varies from city to city. Compared with national average salary of Customer Service Manager, the highest Customer Service Manager salary is in San Francisco, CA, where the Customer Service Manager salary is 25.0% above. The lowest Customer Service Manager salary is in Miami, FL, where the Customer Service Manager salary is 2.9% lower than national average salary.

City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-2.9%
City, State Chicago, IL Compared to national average
+ 5.5%
City, State Boston, MA Compared to national average
+ 12.7%
City, State New York, NY Compared to national average
+ 17.5%
City, State Dallas, TX Compared to national average
-0.7%

Take just three simple steps below to generate your own personalized salary report

Step 1 of 3

Understand the total compensation opportunity for a Customer Service Manager, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
96668
125061
109704

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
102643
137491
118229
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Service Manager in Palmer, AK. The base salary for Customer Service Manager ranges from $96,668 to $125,061 with the average base salary of $109,704. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $102,643 to $137,491 with the average total cash compensation of $118,229.
Step 2 of 3

Discover how your pay is adjusted for skills, experience, and other factors

How much should you be paid?

For a real-time salary target, tell us more about your role in the four categories below.

96668
125061

 

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How much should you be paid?

About Palmer, Alaska    Palmer is located at 61°36′7″N 149°7′2″W / 61.60194°N 149.11722°W / 61.60194; -149.11722 (61.601879, −149.117351). Palmer is 42 miles (68 km) north....More

Palmer, Alaska  area prices were up 2.8% from a year ago    View the Cost of Living in Palmer, Alaska

Customer Service Manager Salary in popular cities: AnchorageFairbanksJuneau

Skills associated with Customer Service Manager: Customer Interaction, Inquiry Research/Response, Customer Service Help Desk Software, Service Management ...More

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