How much does a Chat Support Representative I make in Florence, AL? The average Chat Support Representative I salary in Florence, AL is $37,318 as of February 26, 2024, but the range typically falls between $33,080 and $42,641. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

Chat Support Representative I Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Chat Support Representative I Salary $29,221 Florence,AL February 26, 2024
25th Percentile Chat Support Representative I Salary $33,080 Florence,AL February 26, 2024
50th Percentile Chat Support Representative I Salary $37,318 Florence,AL February 26, 2024
75th Percentile Chat Support Representative I Salary $42,641 Florence,AL February 26, 2024
90th Percentile Chat Support Representative I Salary $47,487 Florence,AL February 26, 2024
25% $33,080 10% $29,221 90% $47,487 75% $42,641 $37,318 50%(Median) Didn’t find job title? Click
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What skills does a Chat Support Representative I need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

store management: Store management is the activity of running and monitoring all operations in a store. Its main responsibilities include working with employees, creating work schedules, communicating with suppliers, and dealing with customer complaints.

3.

Promotion: Developing and implementing promotional activities to attract and increase the awareness of customers in buying products.

Customer Service 148.19%
store management 7.08%
Promotion 4.25%

Job Description for Chat Support Representative I

Chat Support Representative I responds to customer inquiries regarding online merchandise, orders, product questions, or problems in a live chat format using an online chat software system. Receives inquiries from a queue, documents customer interactions, and inputs tickets. Being a Chat Support Representative I ensures prompt and proper resolution of customer queries by providing answers, additional information, suggesting products, or escalating/engaging others in the organization to provide a solution according to defined procedures. May require an associate degree. Additionally, Chat Support Representative I typically reports to a supervisor or manager. The Chat Support Representative I works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Chat Support Representative I typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)... View full job description

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Job Openings for Chat Support Representative I in Florence, AL

Career Path for Chat Support Representative I

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Chat Support Representative I, the upper level is Chat Support Representative II and then progresses to Chat Support Manager.

Those that have already made the climb...
Mark V. Anquillare, Chief Operating Officer
Verisk Analytics, Inc. provides data analytics solutions to the insurance markets in the United States and internationally. The company provides predictive analytics and decision support solutions to customers in rating, underwriting, claims, catastrophe and weather risk, global risk analytics, and various other fields... More
Fiscal Year Ended in 2022
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Chat Support Representative I salary varies from city to city. Compared with national average salary of Chat Support Representative I, the highest Chat Support Representative I salary is in San Francisco, CA, where the Chat Support Representative I salary is 25.0% above. The lowest Chat Support Representative I salary is in Miami, FL, where the Chat Support Representative I salary is 2.9% lower than national average salary.

City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-2.9%
City, State Chicago, IL Compared to national average
+ 5.5%
City, State Boston, MA Compared to national average
+ 12.7%
City, State New York, NY Compared to national average
+ 17.5%
City, State Dallas, TX Compared to national average
-0.7%

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Understand the total compensation opportunity for a Chat Support Representative I, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
33080
42641
37318

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
34351
45305
39666
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Chat Support Representative I in Florence, AL. The base salary for Chat Support Representative I ranges from $33,080 to $42,641 with the average base salary of $37,318. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $34,351 to $45,305 with the average total cash compensation of $39,666.
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How much should you be paid?

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33080
42641

 

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About Florence, Alabama    Florence is a city in, and the county seat of, Lauderdale County, Alabama, United States, in the state's northwest corner. According to the 2010 censu....More

Florence, Alabama  area prices were up 1.3% from a year ago    View the Cost of Living in Florence, Alabama

Chat Support Representative I Salary in popular cities: BirminghamMontgomeryMobile

Skills associated with Chat Support Representative I: Product Support, Ticketing/Tracking, Customer Interaction, Customer Service Help Desk Software ...More

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