How much does a Customer Service Manager make in Arkansas? The average Customer Service Manager salary in Arkansas is $91,117 as of February 26, 2024, but the range typically falls between $80,289 and $103,872. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
Percentile | Salary | Location | Last Updated |
10th Percentile Customer Service Manager Salary | $70,431 | AR | February 26, 2024 |
25th Percentile Customer Service Manager Salary | $80,289 | AR | February 26, 2024 |
50th Percentile Customer Service Manager Salary | $91,117 | AR | February 26, 2024 |
75th Percentile Customer Service Manager Salary | $103,872 | AR | February 26, 2024 |
90th Percentile Customer Service Manager Salary | $115,485 | AR | February 26, 2024 |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Onboarding: Onboarding, also known as organizational socialization, is management jargon first created in the 1970's that refers to the mechanism through which new employees acquire the necessary knowledge, skills, and behaviors in order to become effective organizational members and insiders. It is the process of integrating a new employee into the organization and its culture. Tactics used in this process include formal meetings, lectures, videos, printed materials, or computer-based orientations to introduce newcomers to their new jobs and organizations. Research has demonstrated that these socialization techniques lead to positive outcomes for new employees such as higher job satisfaction, better job performance, greater organizational commitment, and reduction in occupational stress and intent to quit.. These outcomes are particularly important to an organization looking to retain a competitive advantage in an increasingly mobile and globalized workforce. In the United States, for example, up to 25% of workers are organizational newcomers engaged in an onboarding process. The term induction is used instead in regions such as Australia, New Zealand, Canada, and parts of Europe. This is known in some parts of the world as training.
Billing: Billing refers to the aspect of banking, whereby someone is charged accurately for what item they purchased.
Customer Service Manager manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Customer Service Manager monitors and measures service metrics and utilize to develop standards, improvements, or changes to process. Makes recommendations for changes to products or services based on customer feedback and requests. Additionally, Customer Service Manager typically requires a bachelor's degree or equivalent. Typically reports to a director. The Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)... View full job description
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Location | Avg. Salary | Date Updated |
---|---|---|
Location Texarkana, AR | Avg. Salary $91,127 | Date Updated February 26, 2024 |
Location Adona, AR | Avg. Salary $91,429 | Date Updated February 26, 2024 |
Location Alexander, AR | Avg. Salary $92,209 | Date Updated February 26, 2024 |
Location Alicia, AR | Avg. Salary $91,957 | Date Updated February 26, 2024 |
Location Alix, AR | Avg. Salary $86,750 | Date Updated February 26, 2024 |
Location Alleene, AR | Avg. Salary $90,808 | Date Updated February 26, 2024 |
Location Alma, AR | Avg. Salary $87,157 | Date Updated February 26, 2024 |
Location Almyra, AR | Avg. Salary $88,587 | Date Updated February 26, 2024 |
Location Alpena, AR | Avg. Salary $90,188 | Date Updated February 26, 2024 |
Location Alpine, AR | Avg. Salary $90,008 | Date Updated February 26, 2024 |
A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.
For Customer Service Manager, the upper level is Customer Service Senior Manager and then progresses to Customer Service Director.
Salary.com's CompAnalyst platform offers:
Job Title | Experience | EDUCATION | Salary Compared to This Job |
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Job Title Customer Service Director | Experience | EducationBachelors | Salary Compared to This Job |
Job Title Customer Service Representative I | Experience 0 - 1 | EducationHigh School | Salary Compared to This Job |
Job Title Customer Service Representative II | Experience 1 - 3 | EducationHigh School | Salary Compared to This Job |
Job Title Customer Service Representative III | Experience 3 - 5 | EducationHigh School | Salary Compared to This Job |
Job Title Customer Service Representative IV | Experience 5 - 7 | EducationHigh School | Salary Compared to This Job |
Jobs with different levels of education may pay very differently. Check the Customer Service Manager salary of your education level.
Customer Service Manager salary varies from country to country. There are several factors that mainly impact the Customer Service Manager salary, including cost of living, economic conditions, market rates and legal differences. Click below to Customer Service Manager salary of the other country.
A job category is a classification or grouping of job positions that share similar characteristics, functions, or industries. Customer Service Manager salary varies from category to category. Click below to see Customer Service Manager salary in different categories.
About Arkansas Arkansas (/ˈɑːrkənsɔː/ AR-kən-saw)[c] is a state in the southern region of the United States, home to over 3 million people as of 2018. Its name is of....More
Skills associated with Customer Service Manager: Customer Interaction, Inquiry Research/Response, Customer Service Help Desk Software, Service Management ...More
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