How much does an Inbound Contact Center Manager make in Arkansas? The average Inbound Contact Center Manager salary in Arkansas is $84,798 as of February 26, 2024, but the range typically falls between $73,213 and $98,917. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

Inbound Contact Center Manager Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Inbound Contact Center Manager Salary $62,666 AR February 26, 2024
25th Percentile Inbound Contact Center Manager Salary $73,213 AR February 26, 2024
50th Percentile Inbound Contact Center Manager Salary $84,798 AR February 26, 2024
75th Percentile Inbound Contact Center Manager Salary $98,917 AR February 26, 2024
90th Percentile Inbound Contact Center Manager Salary $111,772 AR February 26, 2024
25% $73,213 10% $62,666 90% $111,772 75% $98,917 $84,798 50%(Median) Didn’t find job title? Click
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What skills does an Inbound Contact Center Manager need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Leadership: Knowledge of and ability to employ effective strategies that motivate and guide other members within our business to achieve optimum results.

2.

Fiscal Management: Fiscal management is the process of keeping an organization running efficiently within its allotted budget.

3.

Purchasing: Purchasing refers to a business or organization attempting to acquire goods or services to accomplish its goals. Although there are several organizations that attempt to set standards in the purchasing process, processes can vary greatly between organizations. Typically the word “purchasing” is not used interchangeably with the word “procurement”, since procurement typically includes expediting, supplier quality, and transportation and logistics (T&L) in addition to purchasing.

Leadership 0.02%
Fiscal Management 0.01%
Purchasing 0.01%
Others 99.96%

Job Description for Inbound Contact Center Manager

Inbound Contact Center Manager manages inbound contact center agents and operations focusing on selling products or services. Develops standards and monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and standard customer response procedures. Sets and communicates operational policies and procedures. Additionally, Inbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Inbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Inbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)... View full job description

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Location Avg. Salary Date Updated
Location Texarkana, AR Avg. Salary $84,807 Date Updated February 26, 2024
Location Adona, AR Avg. Salary $85,088 Date Updated February 26, 2024
Location Alexander, AR Avg. Salary $85,814 Date Updated February 26, 2024
Location Alicia, AR Avg. Salary $85,579 Date Updated February 26, 2024
Location Alix, AR Avg. Salary $80,734 Date Updated February 26, 2024
Location Alleene, AR Avg. Salary $84,510 Date Updated February 26, 2024
Location Alma, AR Avg. Salary $81,113 Date Updated February 26, 2024
Location Almyra, AR Avg. Salary $82,444 Date Updated February 26, 2024
Location Alpena, AR Avg. Salary $83,933 Date Updated February 26, 2024
Location Alpine, AR Avg. Salary $83,766 Date Updated February 26, 2024
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Inbound Contact Center Manager Salary in Arkansas
Inbound Contact Center Manager Salary Graph, Regional Distribution and Summary