How much does a Customer Service Representative II make in California? The average Customer Service Representative II salary in California is $48,991 as of February 26, 2024, but the range typically falls between $43,961 and $55,618. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

Customer Service Representative II Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Customer Service Representative II Salary $39,381 CA February 26, 2024
25th Percentile Customer Service Representative II Salary $43,961 CA February 26, 2024
50th Percentile Customer Service Representative II Salary $48,991 CA February 26, 2024
75th Percentile Customer Service Representative II Salary $55,618 CA February 26, 2024
90th Percentile Customer Service Representative II Salary $61,651 CA February 26, 2024
25% $43,961 10% $39,381 90% $61,651 75% $55,618 $48,991 50%(Median) Didn’t find job title? Click
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CUSTOMER SERVICE REP II

McDonald Wholesale Co. - Eugene, OR

Customer Service Representative

TH MARINE SUPPLIES LLC - Nokomis, FL

What skills does a Customer Service Representative II need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

Cash handling: Process of receiving and giving money in a business. In retail, cash handling ranges from the point of sale to the behind-the-scenes money management during the day.

3.

Customer Care: Customer care is the process of building an emotional connection with your customers, whereas customer service is simply the advice or assistance your business provides them.

Customer Service 1213.03%
Cash handling 26.99%
Customer Care 42.52%

Job Description for Customer Service Representative II

Customer Service Representative II responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves mostly routine and some non-routine, more complex problems and communicates solutions or requested information to the customer. Being a Customer Service Representative II analyzes a customer's service needs and refers to other service or technical departments for follow up as needed. Uses a customer relationship application or database to record activities and research product information. Additionally, Customer Service Representative II typically requires a high school diploma or equivalent. Typically reports to a supervisor. The Customer Service Representative II works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Customer Service Representative II typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)... View full job description

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Job Openings for Customer Service Representative II in California

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Location Avg. Salary Date Updated
Location Coachella, CA Avg. Salary $47,151 Date Updated February 26, 2024
Location Acampo, CA Avg. Salary $47,361 Date Updated February 26, 2024
Location Acton, CA Avg. Salary $49,574 Date Updated February 26, 2024
Location Adelanto, CA Avg. Salary $47,098 Date Updated February 26, 2024
Location Adin, CA Avg. Salary $45,065 Date Updated February 26, 2024
Location Agoura Hills, CA Avg. Salary $48,719 Date Updated February 26, 2024
Location Aguanga, CA Avg. Salary $47,250 Date Updated February 26, 2024
Location Ahwahnee, CA Avg. Salary $44,239 Date Updated February 26, 2024
Location Alameda, CA Avg. Salary $54,188 Date Updated February 26, 2024
Location Alamo, CA Avg. Salary $54,064 Date Updated February 26, 2024

Career Path for Customer Service Representative II

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Customer Service Representative II, the upper level is Customer Service Representative III and then progresses to Customer Service Team Leader.

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Customer Service Representative II Salary in California
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