What is the average Technical Support Representative Ii salary for Castle Rock, CO?
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As of February 26, 2024, the average Technical Support Representative Ii salary in Castle Rock, CO is $69,426. The chart below represents localized salaries for some of our most popular Technical Support Representative Ii job titles in Castle Rock, CO. Salaries can vary greatly depending on numerous factors, including position, location, years of experience, and level of education. Salary.com’s team of Certified Compensation Professionals analyzed survey data collected from thousands of HR departments at companies of all sizes and industries to compile a range of salaries for various Technical Support Representative Ii job titles in Castle Rock, CO. Apply your personal criteria to one of the job titles below to get your personalized salary estimate.
Technical Support Representative Ii Salaries in Castle Rock, CO
Job Title | Salary | Hourly Rate | Location | Date Updated |
Technical Customer Support Representative II | $47,647 | $22.91 | Castle Rock, CO | February 26, 2024 |
Technical Customer Support Representative I | $38,698 | $18.60 | Castle Rock, CO | February 26, 2024 |
Technical Customer Support Representative III | $57,863 | $27.82 | Castle Rock, CO | February 26, 2024 |
Technical Customer Support Specialist II | $72,447 | $34.83 | Castle Rock, CO | February 26, 2024 |
Technical Support Analyst II | $85,554 | $41.13 | Castle Rock, CO | February 26, 2024 |
Technical Sales Support Specialist II | $86,984 | $41.82 | Castle Rock, CO | February 26, 2024 |
Technical Sales Representative II | $87,628 | $42.13 | Castle Rock, CO | February 26, 2024 |
Sales Support Representative II | $73,181 | $35.18 | Castle Rock, CO | February 26, 2024 |
Technical Customer Support Team Leader | $75,530 | $36.31 | Castle Rock, CO | February 26, 2024 |
Technical Customer Support Specialist I | $61,542 | $29.59 | Castle Rock, CO | February 26, 2024 |
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Provides basic technical support and assistance to customers via e-mail, phone, or chat. Addresses and responds to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance. Provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. Documents support interactions, including details of inquiries, complaints, comments, and actions taken. Possesses a strong understanding of the organization's products and services. Escalates more complex inquiries to a higher level support team. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. Works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Typically requires 1-3 years of related experience. Technical Customer Support Representative II Salaries in Castle Rock, COAlternate Job Titles:Technical Client Support Representative II, Technical Customer Support Representative - Tier 2, Technical Customer Support Representative IICategory : Customer Services
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Provides basic technical support and assistance to customers via e-mail, phone, or chat. Addresses and responds to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance. Provides customers with preventive maintenance and configuration recommendations. Documents support interactions, including details of inquiries, complaints, comments, and actions taken. Possesses a basic understanding of the organization's products and services. Escalates more complex inquiries to a higher level support team. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. Works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. Technical Customer Support Representative I Salaries in Castle Rock, COAlternate Job Titles:Technical Client Support Representative I, Technical Customer Support Representative - Tier 1, Technical Customer Support Representative I
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Provides basic technical support and assistance to customers via e-mail, phone, or chat. Addresses and responds to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance. Provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. Documents support interactions, including details of inquiries, complaints, comments, and actions taken. May train or guide lower-level representatives. Possesses a deep understanding of the organization's products and services. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. Works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. Typically requires 3-5 years of related experience. Technical Customer Support Representative III Salaries in Castle Rock, COAlternate Job Titles:Technical Client Support Representative III, Technical Customer Support Representative - Tier 3, Technical Customer Support Representative IIICategory : Customer Services
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Responds to and resolves customer technical inquiries and issues via e-mail, phone, or chat. Assists customers with installation and issue resolution. Utilizes a database of technical product information to inform decisions and recommendations. Recommends maintenance and configuration best practices that improve product usability, performance, and customer satisfaction. Records client interactions, including inquiries, complaints, comments, and actions taken. Requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. Typically requires 2-4 years of related experience. Technical Customer Support Specialist II Salaries in Castle Rock, COAlternate Job Titles:Technical Client Support Specialist II, Technical Customer Support Specialist II
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Provides technical support to system users within an organization. Evaluates user needs, defines technical problems, and works with engineering/development staff to determine solutions. Assists users in implementing solutions. Performs ongoing activities to maintain and enhance overall system performance. Typically requires a bachelor's degree. Typically reports to a project leader or manager. Occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. Typically requires 2-4 years of related experience. Technical Support Analyst II Salaries in Castle Rock, COAlternate Job Titles:Technical Solutions Support Analyst II, Technical Support Advisor II, Technical Support Analyst II
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Provides technical advice to the sales force to resolve product or service requests regarding engineering, technical or scientific issues. Provides troubleshooting assistance for customer orders and account statuses. Provides documentation on product specifications and usage to the sales team. May require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. Typically requires 2 to 4 years of related experience. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. Technical Sales Support Specialist II Salaries in Castle Rock, COAlternate Job Titles:Intermediate Technical Sales Support, Technical Sales Advisor II, Technical Sales Support Specialist IICategory : Sales
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Sells technical services, products, and systems. Develops relationships with current customers and identifies potential new customers through visits and calls. Creates and conducts technical presentations and demos that present current and future products to potential customers. Utilizes technical acumen to understand and gather customer requirements and to prepare specifications and generate quotes. Builds customer confidence by addressing all technical objections/concerns from prospective customers throughout the sales cycle. Partners with internal technical and marketing teams to offer suggestions for product enhancements and to share insights from customers. Requires a bachelor's degree in a related technical or scientific discipline. Typically reports to a manager. Occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. Typically requires 2-4 years of related experience. Technical Sales Representative II Salaries in Castle Rock, COAlternate Job Titles:Technical Inside Sales Associate II, Technical Outside Sales Associate II, Technical Products & Services Sales Specialist II, Technical Sales Associate II, Technical Sales Consultant II, Technical Sales Representative II
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Provides administrative and logistical support to the sales team. Duties may include order processing/entry, record keeping, response to customer inquiries and RFP. Generates reports on sales targets, activity, and other related metrics. Coordinates customer and prospect meetings and events. Prepares presentation materials and exhibits. Trains and supports the sales team on systems, processes, and procedures. Typically requires a bachelor's degree or equivalent. Typically reports to a supervisor or team leader. Occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. Typically requires 2-4 years of related experience. Sales Support Representative II Salaries in Castle Rock, COAlternate Job Titles:Sales Administration & Support Analyst II, Sales Order Support Specialist II, Sales Support Services Specialist II, Sales Support Representative II
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Leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. Technical Customer Support Team Leader Salaries in Castle Rock, COAlternate Job Titles:Technical Client Support Team Leader, Technical Customer Support Team LeaderCategory : Customer Services
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Responds to and resolves customer technical inquiries and issues via e-mail, phone, or chat. Assists customers with installation and issue resolution. Utilizes a database of technical product information to inform decisions and recommendations. Recommends maintenance and configuration best practices that improve product usability, performance, and customer satisfaction. Records client interactions, including inquiries, complaints, comments, and actions taken. Escalates more complex inquiries to a higher level team. Requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Work is closely managed. Works on projects/matters of limited complexity in a support role. Typically requires 0-2 years of related experience. Technical Customer Support Specialist I Salaries in Castle Rock, COAlternate Job Titles:Technical Client Support Specialist I, Technical Customer Support Specialist I