How much does a Contact Center Director make? The median annual Contact Center Director salary is $134,613, as of September 27, 2017, with a range usually between $115,761-$161,193, however this can vary widely depending on a variety of factors. Our team of Certified Compensation Professionals has analyzed survey data collected from thousands of HR departments at companies of all sizes and industries to present this range of annual salaries for people with the job title Contact Center Director in the United States.
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This chart describes the expected percentage of people who perform the job of Contact Center Director in the United States that make less than that annual salary. For example the median expected annual pay for a typical Contact Center Director in the United States is $134,613, so 50% of the people who perform the job of Contact Center Director in the United States are expected to make less than $134,613.
Source: HR Reported data as of September 27, 2017
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This chart describes the expected percentage of people who perform the job of Contact Center Director that make less than that salary. For example 50% of the people who perform the job of Contact Center Director are expected to make less than the median.
Source: HR Reported data as of October 2017
Directs the entire operations of the organization's contact center facility. Implements and reviews policies and operating structure of the contact center. Sets standards and guidelines for customer interactions. Monitors the interactions to ensure that the expectations of the customers are met. Analyzes operations of the contact center and oversees any efficiency improvements. Requires a bachelor's degree. Typically reports to top management. Manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. Typically requires 5+ years of managerial experience. View full job description