Call Center Director Salaries

View Call Center Director Hourly Wages

Alternate Job Titles: Call Center Director,

What is the average annual salary for Call Center Director?
The annual salary for someone with the job title Call Center Director may vary depending on a number of factors including industry, company size, location, years of experience and level of education. Our team of Certified Compensation Professionals has analyzed survey data collected from thousands of HR departments at companies of all sizes and industries to present this range of annual salaries for people with the job title Call Center Director in the United States.

This chart describes the expected percentage of people who perform the job of Call Center Director in the United States that make less than that annual salary. For example the median expected annual pay for a typical Call Center Director in the United States is $123,710 so 50% of the people who perform the job of Call Center Director in the United States are expected to make less than $123,710.

Source: HR Reported data as of October 2015

Median $123,710
  • 10%$86,647
  • 25%$104,310
  • 75%$152,523
  • 90%$178,756

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Job Description for Call Center Director

Directs the entire operations of the organization's call center facility. Implements and reviews policies and operating structure of the call center. Sets standards and guidelines for interaction with customers. Monitors the calls to ensure that the expectations of the customers are met. Requires a bachelor's degree in area of specialty and at least 10 years of experience in the field or in a related area. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and latitude is expected. Typically reports to top management. View Call Center Director job description

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Categories:  Marketing, Executive and Management, Sales

Industries:  Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation

Similar Job Titles:  Inbound Call Center Manager, Call Center Scheduler, Outbound Call Center Supervisor II, Call Center Traffic and Scheduling Analyst, Inbound Call Center Supervisor II, Inbound Call Center Supervisor III, Inbound Call Center Supervisor I, Top Call Center Executive, Call Center Team Leader (Includes Selling)

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