Call Center Quality Analyst, Sr. Salaries

View Call Center Quality Analyst, Sr. Hourly Wages

Alternate Job Titles: Call Center Quality Analyst, Sr., Senior Call Center Quality Analyst

What is the average annual salary for Call Center Quality Analyst, Sr.?
The annual salary for someone with the job title Call Center Quality Analyst, Sr. may vary depending on a number of factors including industry, company size, location, years of experience and level of education. Our team of Certified Compensation Professionals has analyzed survey data collected from thousands of HR departments at companies of all sizes and industries to present this range of annual salaries for people with the job title Call Center Quality Analyst, Sr. in the United States.

This chart describes the expected percentage of people who perform the job of Call Center Quality Analyst, Sr. in the United States that make less than that annual salary. For example the median expected annual pay for a typical Call Center Quality Analyst, Sr. in the United States is $43,851 so 50% of the people who perform the job of Call Center Quality Analyst, Sr. in the United Sates are expected to make less than $43,851.

Source: HR Reported data as of July 2014

Median $43,851
  • 10%$32,113
  • 25%$37,707
  • 75%$50,840
  • 90%$57,204

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Job Description for Call Center Quality Analyst, Sr.

Screens incoming and outgoing calls to ensure quality, customer service, and adherence to the policies and procedures of the organization. Provides feedback to assist in the creation of quality standards, performance improvement goals and the development of training programs. May require a bachelor's degree in area of specialty and 3-6 years of experience in the field or in a related area. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. May lead and direct the work of others. A wide degree of creativity and latitude is expected. Typically reports to a manager. View Call Center Quality Analyst, Sr. job description

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Categories:  Customer Services, Consulting Services, Sales

Industries:  Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation

Similar Job Titles:  Call Center Quality Analyst, Inbound Call Center Manager, Call Center Director, Outbound Call Center Supervisor II, Call Center Scheduler, Call Center Traffic and Scheduling Analyst, Inbound Call Center Supervisor I, Inbound Call Center Supervisor II, Inbound Call Center Supervisor III

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