Call Center Quality Analyst Salary

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Business

Salary Wizard®

Base Salary

Methodology New Search Help

Call Center Quality Analyst - U.S. National Averages	Base pay only

10th%

25th%

75th%

90th%

$32,009

$35,602

$45,374

$50,678

You're not done yet!

These numbers are only an average for all Call Center Quality Analyst jobs in the United States. Many factors can affect the salary you should expect. Please try our FREE Advanced Salary Calculator to narrow down this range and see exactly where your salary should fall.

Begin by selecting your location:

Zip Code State/Metro

The median expected salary for a typical Call Center Quality Analyst in the United States is $39,548. This basic market pricing report was prepared using our Certified Compensation Professionals' analysis of survey data collected from thousands of HR departments at employers of all sizes, industries and geographies.

Source: HR Reported data as of May 2013

Job Description for Call Center Quality Analyst

New Search

Screens incoming and outgoing calls to ensure quality, customer service, and adherence to the policies and procedures of the organization. Provides feedback to assist in the creation of performance improvement goals and the development of training programs. May require a bachelor's degree in area of specialty and 0-3 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under general supervision. Typically reports to a manager.

Alternate Job Titles: Call Center Quality Analyst

Categories:

Customer Services , Consulting Services , Entry Level , Sales