Alternate Job Titles: Contact Center Quality Analyst, Call Center Quality Analyst
How much does a Contact Center Quality Analyst make? The median annual Contact Center Quality Analyst salary is $42,765, as of September 27, 2017, with a range usually between $36,548-$48,938, however this can vary widely depending on a variety of factors. Our team of Certified Compensation Professionals has analyzed survey data collected from thousands of HR departments at companies of all sizes and industries to present this range of annual salaries for people with the job title Contact Center Quality Analyst in the United States.
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This chart describes the expected percentage of people who perform the job of Contact Center Quality Analyst in the United States that make less than that annual salary. For example the median expected annual pay for a typical Contact Center Quality Analyst in the United States is $42,765, so 50% of the people who perform the job of Contact Center Quality Analyst in the United States are expected to make less than $42,765.
Source: HR Reported data as of September 27, 2017
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This chart describes the expected percentage of people who perform the job of Contact Center Quality Analyst that make less than that salary. For example 50% of the people who perform the job of Contact Center Quality Analyst are expected to make less than the median.
Source: HR Reported data as of October 2017
Monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Typically requires a bachelor's degree. Typically reports to a manager. Gaining exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. Typically requires 1 to 2 years of related experience. View full job description