Call Center Scheduler, Sr. Salaries

View Call Center Scheduler, Sr. Hourly Wages

Alternate Job Titles: Call Center Scheduler, Sr., Customer Service Scheduler, Sr.

What is the average annual salary for Call Center Scheduler, Sr.?
The annual salary for someone with the job title Call Center Scheduler, Sr. may vary depending on a number of factors including industry, company size, location, years of experience and level of education. Our team of Certified Compensation Professionals has analyzed survey data collected from thousands of HR departments at companies of all sizes and industries to present this range of annual salaries for people with the job title Call Center Scheduler, Sr. in the United States.

This chart describes the expected percentage of people who perform the job of Call Center Scheduler, Sr. in the United States that make less than that annual salary. For example the median expected annual pay for a typical Call Center Scheduler, Sr. in the United States is $53,165 so 50% of the people who perform the job of Call Center Scheduler, Sr. in the United Sates are expected to make less than $53,165.

Source: HR Reported data as of April 2015

Median $53,165
  • 10%$40,329
  • 25%$46,446
  • 75%$59,611
  • 90%$65,480

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Job Description for Call Center Scheduler, Sr.

Coordinates the distribution of work tasks to support call center representatives. Monitors incoming call volumes and ensures even distribution among representatives based on workload. Considers time sensitivity of requests to ensure customer satisfaction. May respond to some less complicated issues but escalates all in-depth issues to representatives. May require an associate's degree or its equivalent and 2-4 years of experience in the field or in a related experience. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. A certain degree of creativity and latitude is expected. Typically reports to a supervisor or manager. View Call Center Scheduler, Sr. job description

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Categories:  Customer Services

Industries:  Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation

Similar Job Titles:  Call Center Director, Inbound Call Center Manager, Call Center Scheduler, Outbound Call Center Supervisor II, Call Center Traffic and Scheduling Analyst, Inbound Call Center Supervisor I, Inbound Call Center Supervisor II, Inbound Call Center Supervisor III, Top Call Center Executive, Call Center Team Leader (Includes Selling)

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