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The median expected salary for a typical Call Center Scheduler in the United States is $40,206. This basic market pricing report was prepared using our Certified Compensation Professionals' analysis of survey data collected from thousands of HR departments at employers of all sizes, industries and geographies.
Source: HR Reported data as of May 2013
Job Description for Call Center Scheduler New Search   
Coordinates the distribution of work tasks to support call center representatives. Monitors incoming call volumes and ensures even distribution among representatives based on workload. Considers time sensitivity of requests to ensure customer satisfaction. May respond to some less complicated issues but escalates all in-depth issues to representatives. May require an associate's degree and 0-2 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Typically reports to a supervisor or manager.
Alternate Job Titles: Call Center Scheduler, Customer Service Scheduler
Categories:  Customer Services , Entry Level
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