Alternate Job Titles: Contact Center Scheduling Manager, Call Center Scheduling Manager, Customer Service Scheduling Manager
How much does a Contact Center Scheduling Manager make? The median annual Contact Center Scheduling Manager salary is $91,954, as of September 27, 2017, with a range usually between $77,915-$105,278, however this can vary widely depending on a variety of factors. Our team of Certified Compensation Professionals has analyzed survey data collected from thousands of HR departments at companies of all sizes and industries to present this range of annual salaries for people with the job title Contact Center Scheduling Manager in the United States.
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This chart describes the expected percentage of people who perform the job of Contact Center Scheduling Manager in the United States that make less than that annual salary. For example the median expected annual pay for a typical Contact Center Scheduling Manager in the United States is $91,954, so 50% of the people who perform the job of Contact Center Scheduling Manager in the United States are expected to make less than $91,954.
Source: HR Reported data as of September 27, 2017
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This chart describes the expected percentage of people who perform the job of Contact Center Scheduling Manager that make less than that salary. For example 50% of the people who perform the job of Contact Center Scheduling Manager are expected to make less than the median.
Source: HR Reported data as of October 2017
Manages the contact center scheduling staff, activities, and goals. Ensures that staff has the information needed to appropriately analyze, forecast and schedule work for the contact center. Develops and oversees the scheduling systems, including process, policy, and operating structure. Responsible for the volume of work produced based on scheduling meets operational goals regarding resource and budget targets. Advanced analytical skills are typically required. Requires a bachelor's degree. Typically reports to the head of a unit/department. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. View full job description