Alternate Job Titles: Call Center Scheduling Manager, Customer Service Scheduling Manager
How much does a Call Center Scheduling Manager make? The median annual Call Center Scheduling Manager salary is $90,192, as of November 30, 2016, with a range usually between $76,402-$103,268, however this can vary widely depending on a variety of factors. Our team of Certified Compensation Professionals has analyzed survey data collected from thousands of HR departments at companies of all sizes and industries to present this range of annual salaries for people with the job title Call Center Scheduling Manager in the United States.
This chart describes the expected percentage of people who perform the job of Call Center Scheduling Manager in the United States that make less than that annual salary. For example the median expected annual pay for a typical Call Center Scheduling Manager in the United States is $90,192, so 50% of the people who perform the job of Call Center Scheduling Manager in the United States are expected to make less than $90,192.
This chart describes the expected percentage of people who perform the job of Call Center Scheduling Manager that make less than that salary. For example 50% of the people who perform the job of Call Center Scheduling Manager are expected to make less than the median.
Source: HR Reported data as of December 2016
Responsible for managing the call center scheduling staff, activity, and goals. Ensures that staff has all necessary information needed to appropriately schedule/distribute work for call center. May handle more complex or escalated issues as they arise. Requires a bachelor's degree in area of specialty and at least 5 years of experience in the field or in a related area. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and latitude is expected. Typically reports to a head of a unit/department. View full job description