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The median expected salary for a typical Call Center Scheduling Manager in the United States is $76,676. This basic market pricing report was prepared using our Certified Compensation Professionals' analysis of survey data collected from thousands of HR departments at employers of all sizes, industries and geographies.
Source: HR Reported data as of May 2013
Job Description for Call Center Scheduling Manager New Search   
Responsible for managing the call center scheduling staff, activity, and goals. Ensures that staff has all necessary information needed to appropriately schedule/distribute work for call center. May handle more complex or escalated issues as they arise. Requires a bachelor's degree in area of specialty and at least 5 years of experience in the field or in a related area. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and latitude is expected. Typically reports to a head of a unit/department.
Alternate Job Titles: Call Center Scheduling Manager, Customer Service Scheduling Manager
Categories:  Customer Services
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