Alternate Job Titles: Contact Center Scheduling Supervisor, Call Center Scheduling Supervisor, Customer Service Scheduling Supervisor
How much does a Contact Center Scheduling Supervisor make? The median annual Contact Center Scheduling Supervisor salary is $61,584, as of September 27, 2017, with a range usually between $53,571-$69,015, however this can vary widely depending on a variety of factors. Our team of Certified Compensation Professionals has analyzed survey data collected from thousands of HR departments at companies of all sizes and industries to present this range of annual salaries for people with the job title Contact Center Scheduling Supervisor in the United States.
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This chart describes the expected percentage of people who perform the job of Contact Center Scheduling Supervisor in the United States that make less than that annual salary. For example the median expected annual pay for a typical Contact Center Scheduling Supervisor in the United States is $61,584, so 50% of the people who perform the job of Contact Center Scheduling Supervisor in the United States are expected to make less than $61,584.
Source: HR Reported data as of September 27, 2017
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This chart describes the expected percentage of people who perform the job of Contact Center Scheduling Supervisor that make less than that salary. For example 50% of the people who perform the job of Contact Center Scheduling Supervisor are expected to make less than the median.
Source: HR Reported data as of October 2017
Leads contact center scheduling function daily activities. Responsible for contact center workforce scheduling to ensure high utilizing rate and operational needs. Coordinates with management to forecast headcount needs and develop staffing plan. Provides recommendations for improving contact center scheduling and operations. Advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a manager. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. View full job description