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The median expected salary for a typical Call Center Traffic and Scheduling Analyst, Sr. in the United States is $52,425. This basic market pricing report was prepared using our Certified Compensation Professionals' analysis of survey data collected from thousands of HR departments at employers of all sizes, industries and geographies.
Source: HR Reported data as of May 2013
Job Description for Call Center Traffic and Scheduling Analyst, Sr. New Search   
Analyzes call center volume, productivity, and patterns to optimize staffing levels. Schedules call center employees to ensure customer satisfaction. Requires a bachelor's degree in area of specialty and 2-4 years of experience in the field or in a related area. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. May lead and direct the work of others. A wide degree of creativity and latitude is expected. Typically reports to a manager.
Alternate Job Titles: Senior Call Center Traffic and Scheduling Analyst, Sr. Call Center Traffic and Scheduling Analyst, Call Center Traffic and Scheduling Analyst, Sr.
Categories:  Logistics , Consulting Services , Customer Services
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