Customer Retention Manager Salaries
| | Manages all customer retention activities. Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information. Maintains industry relationships and develops budgets and controls costs. Responsible for leading a team of retention members. Requires a bachelor's degree in area of specialty and at least 5 years of experience in the field or in a related area. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and latitude is expected. Typically reports to head of a unit/department. View Customer Retention Manager Salaries | | | Alternate Job Titles: Customer Retention Manager | | Categories: Customer Services | | | Customer Information Center Manager Salaries
| | Responsible for managing the customer information center staff, activity, and goals. Ensures that staff has all necessary information needed to provide technical support to end-users of the organization's products. May interact with teams responsible for installation/implementation to ensure client expectations are met. Requires a bachelor's degree in area of specialty and at least 7 years of experience in the field or in a related area. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and latitude is expected. Typically reports to a head of a unit/department. View Customer Information Center Manager Salaries | | | Alternate Job Titles: Customer Information Center Manager | | Categories: IT -- Manager, Executive and Management, IT -- All, Marketing | | | Customer Service Manager Salaries
| | Manages a staff of customer service representatives and ensures that customers are retained, satisfied, and that their needs are fulfilled. Responsible for designing and implementing improved process or operational policies. Recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree in business, marketing, or related area, and at least 7 years of experience in the field. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Typically reports to a senior manager. View Customer Service Manager Salaries | | | Alternate Job Titles: Customer Service Manager | | Categories: Customer Services, Retail/Wholesale, Sales | | | Customer Service Director Salaries
| | Directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops and establishes procedures and policies governing customer correspondence and the handling of customer complaints. Requires a bachelor's degree with at least 10 years of experience in the field. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and latitude is expected. Typically reports to top management. View Customer Service Director Salaries | | | Alternate Job Titles: Customer Service Director, Director of Customer Service | | Categories: Customer Services, Executive and Management | | | Customer Service Supervisor Salaries
| | Supervises a staff of customer service representatives and ensures customers are satisfied. Responsible for training customer service representatives, and for developing and implementing operations and policies. May require a bachelor's degree in business, marketing, or a related area and at least 5 years of experience in the field. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Typically reports to a senior manager. View Customer Service Supervisor Salaries | | | Alternate Job Titles: Customer Service Supervisor | | Categories: Customer Services, Retail/Wholesale, Sales | | | Customer Segment Manager Salaries
| | Responsible for all customer segment group research including extracting customer data and analyzing profiles to determine market segment requirements. Develops targeted product offerings or marketing campaigns based on customer profiles. Provides information to sales and marketing teams to assist in the promotion of the organization's goods and/or services. Requires a bachelor's degree in area of specialty and at least 7 years of experience in the field or in a related area. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and latitude is expected. Typically reports to a head of a unit/department. View Customer Segment Manager Salaries | | | Alternate Job Titles: Customer Segment Manager | | Categories: IT -- Manager, Executive and Management, IT -- All, Marketing | | | Customer Service Representative II Salaries
| | Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Requires a high school diploma or equivalent and 2-5 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals. Performs a variety of tasks. Works under general supervision; typically reports to a supervisor or manager. A certain degree of creativity and latitude is required. View Customer Service Representative II Salaries | | | Alternate Job Titles: Customer Service Representative II, Intermediate Level Customer Service Representative | | Categories: Customer Services, Retail/Wholesale, Sales | | | Customer Service Representative I Salaries
| | Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager. View Customer Service Representative I Salaries | | | Alternate Job Titles: Customer Service Representative I, Entry Level Customer Service Representative | | Categories: Customer Services, Entry Level, Retail/Wholesale, Sales | | | Customer Service Representative III Salaries
| | Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Requires a high school diploma or equivalent and at least 5 years of experience in the field or in a related area. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Typically reports to a supervisor or manager. A wide degree of creativity and latitude is expected. View Customer Service Representative III Salaries | | | Alternate Job Titles: Customer Service Representative III, Senior Customer Service Representative | | Categories: Customer Services, Retail/Wholesale, Sales | | | Top Customer Service Executive Salaries
| | Plans and directs all aspects of an organization's customer service policies, objectives, and initiatives. Responsible for the overall satisfaction of customers. May require an advanced degree and at least 15 years of direct experience in the field. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and latitude is expected. Typically reports to top management. View Top Customer Service Executive Salaries | | | Alternate Job Titles: Top Customer Service Executive, Chief Customer Service Executive, Chief Customer Service Officer, VP, Customer Service, Vice President of Customer Service | | Categories: Customer Services, Executive and Management, Marketing, Sales | | | |
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