Alternate Job Titles: Customer Information Center Supervisor
What is the average annual salary for Customer Information Center Supervisor?
The annual salary for someone with the job title Customer Information Center Supervisor may vary depending on a number of factors including industry, company size, location, years of experience and level of education. Our team of Certified Compensation Professionals has analyzed survey data collected from thousands of HR departments at companies of all sizes and industries to present this range of annual salaries for people with the job title Customer Information Center Supervisor in the United States.
This chart describes the expected percentage of people who perform the job of Customer Information Center Supervisor in the United States that make less than that annual salary. For example the median expected annualy pay for a typical Customer Information Center Supervisor in the United States is $62,653 so 50% of the people who perform the job of Accountant I in the United Sates are expected to make less than $62,653.
Responsible for maintaining the call distribution system by configuring the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Supervises the representatives by monitoring the productivity of customer service representatives. Reviews ACD data to ensure productivity and identify possible problems. May act as a technical resource for more complex questions. Requires a bachelor's degree in area of specialty and at least 5 years of experience in the field or in a related area. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. May lead and direct the work of others. A wide degree of creativity and latitude is expected. Typically reports to a manager or head of a unit/department.
View Customer Information Center Supervisor job description