Alternate Job Titles: Customer Information Center Supervisor
How much does a Customer Information Center Supervisor make? The median annual Customer Information Center Supervisor salary is $67,981, as of September 06, 2017, with a range usually between $60,949-$71,751, however this can vary widely depending on a variety of factors. Our team of Certified Compensation Professionals has analyzed survey data collected from thousands of HR departments at companies of all sizes and industries to present this range of annual salaries for people with the job title Customer Information Center Supervisor in the United States.
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This chart describes the expected percentage of people who perform the job of Customer Information Center Supervisor in the United States that make less than that annual salary. For example the median expected annual pay for a typical Customer Information Center Supervisor in the United States is $67,981, so 50% of the people who perform the job of Customer Information Center Supervisor in the United States are expected to make less than $67,981.
Source: HR Reported data as of September 06, 2017
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This chart describes the expected percentage of people who perform the job of Customer Information Center Supervisor that make less than that salary. For example 50% of the people who perform the job of Customer Information Center Supervisor are expected to make less than the median.
Source: HR Reported data as of September 2017
Responsible for maintaining the call distribution system by configuring the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Supervises the representatives by monitoring the productivity of customer service representatives. Reviews ACD data to ensure productivity and identify possible problems. May act as a technical resource for more complex questions. Requires a bachelor's degree in area of specialty. Typically reports to a manager or head of a unit/department. Supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. Typically requires 3-5 years experience in the related area as an individual contributor. View full job description