How much does a Customer Retention Manager make in the United States? The average Customer Retention Manager salary in the United States is $90,998 as of April 24, 2024, but the range typically falls between $81,240 and $104,891. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Percentile | Salary | Location | Last Updated |
10th Percentile Customer Retention Manager Salary | $72,357 | US | April 24, 2024 |
25th Percentile Customer Retention Manager Salary | $81,240 | US | April 24, 2024 |
50th Percentile Customer Retention Manager Salary | $90,998 | US | April 24, 2024 |
75th Percentile Customer Retention Manager Salary | $104,891 | US | April 24, 2024 |
90th Percentile Customer Retention Manager Salary | $117,541 | US | April 24, 2024 |
Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Products and Services: Knowledge of the full array of our organization's products and services including those that are created for internal customers; insight into the differentiating factors that distinguish them from those of competitors.
Account Management: An Account Manager has the role of managing sales and relationships with particular customers. An Account Manager maintains existing relationships with clients so that the business they work for is continously successful.
Inside Sales: Selling products or services remotely via phone, email, and other digital channels.
Customer Retention Manager manages all customer retention activities. Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information. Being a Customer Retention Manager maintains industry relationships and develops budgets and controls costs. Responsible for leading a team of retention members. Additionally, Customer Retention Manager requires a bachelor's degree in area of specialty. Typically reports to a head of a unit/department. The Customer Retention Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Retention Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)... View full job description
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Customer Retention Manager salary varies from city to city. Compared with national average salary of Customer Retention Manager, the highest Customer Retention Manager salary is in San Francisco, CA, where the Customer Retention Manager salary is 25.0% above. The lowest Customer Retention Manager salary is in Miami, FL, where the Customer Retention Manager salary is 3.5% lower than national average salary.
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Job Title | Experience | EDUCATION | Salary Compared to This Job |
---|---|---|---|
Job Title Customer Experience Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
Job Title Customer Experience Senior Manager | Experience | EducationBachelors | Salary Compared to This Job |
Job Title Customer Retention Representative III | Experience 3 - 5 | EducationHigh School | Salary Compared to This Job |
Job Title Customer Retention Supervisor | Experience 3 + | EducationBachelors | Salary Compared to This Job |
Job Title Customer Segment Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
Jobs with different levels of education may pay very differently. Check the Customer Retention Manager salary of your education level.
Geographic variations impact Customer Retention Manager salary levels, due to various factors, such as cost of living, industries, market demand and company budgets. Click below to see pay differences between states.
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Skills associated with Customer Retention Manager: Customer Communications, Customer Service Metrics, Customer Service Monitoring Software, Customer Relations ...More
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