Alternate Job Titles: Customer Service Director, Director of Customer Service
How much does a Customer Service Director make an hour? The median hourly wage for a Customer Service Director is $61, as of September 27, 2017, with a range usually between $53-$72, however this can vary widely depending on a variety of factors. Our team of Certified Compensation Professionals has analyzed survey data collected from thousands of HR departments at companies of all sizes and industries to present this range of hourly wages for people with the job title Customer Service Director in the United States.
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This chart describes the expected percentage of people who perform the job of Customer Service Director in the United States that make less than that hourly rate. For example the median expected hourly pay for a typical Customer Service Director in the United States is $61 an hour, so 50% of the people who perform the job of Customer Service Director in the United States are expected to make less than $61.
Source: HR Reported data as of September 27, 2017
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This chart describes the expected percentage of people who perform the job of Customer Service Director that make less than that hourly rate. For example 50% of the people who perform the job of Customer Service Director are expected to make less than the median.
Source: HR Reported data as of October 2017
Directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on response times and issue resolution. Establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Ensures that systems are in place and are utilized to capture and report on service metrics, including any customer feedback or trends in product or service issues. Align customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or its equivalent. Typically reports to top management. Manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets, policies, procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. Typically requires 5+ years of managerial experience. View full job description