How much does a Customer Service Manager make? The median annual Customer Service Manager salary is $86,001, as of June 28, 2017, with a range usually between $75,051-$102,700, however this can vary widely depending on a variety of factors. Our team of Certified Compensation Professionals has analyzed survey data collected from thousands of HR departments at companies of all sizes and industries to present this range of annual salaries for people with the job title Customer Service Manager in the United States.
This chart describes the expected percentage of people who perform the job of Customer Service Manager in the United States that make less than that annual salary. For example the median expected annual pay for a typical Customer Service Manager in the United States is $86,001, so 50% of the people who perform the job of Customer Service Manager in the United States are expected to make less than $86,001.
Source: HR Reported data as of June 28, 2017
This chart describes the expected percentage of people who perform the job of Customer Service Manager that make less than that salary. For example 50% of the people who perform the job of Customer Service Manager are expected to make less than the median.
Source: HR Reported data as of July 2017
Manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establish efficient and balanced work flows that maximize efficiency and produce high levels of service quality and customer satisfaction. Monitor and measure service metrics and utilize to develop standards, improvements, or changes to process. Make recommendations for changes to products or services based on customer feedback and requests. Typically requires a bachelor's degree of in business, marketing or its equivalent. Typically reports to a senior manager. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. View full job description