Alternate Job Titles: Intermediate Level Customer Service Representative, Customer Service Representative II
How much does a Customer Service Representative II make? The median annual Customer Service Representative II salary is $39,255, as of September 27, 2017, with a range usually between $34,604-$46,412, however this can vary widely depending on a variety of factors. Our team of Certified Compensation Professionals has analyzed survey data collected from thousands of HR departments at companies of all sizes and industries to present this range of annual salaries for people with the job title Customer Service Representative II in the United States.
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This chart describes the expected percentage of people who perform the job of Customer Service Representative II in the United States that make less than that annual salary. For example the median expected annual pay for a typical Customer Service Representative II in the United States is $39,255, so 50% of the people who perform the job of Customer Service Representative II in the United States are expected to make less than $39,255.
Source: HR Reported data as of September 27, 2017
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This chart describes the expected percentage of people who perform the job of Customer Service Representative II that make less than that salary. For example 50% of the people who perform the job of Customer Service Representative II are expected to make less than the median.
Source: HR Reported data as of October 2017
Responds to customer inquiries by telephone or e-mail to provide non-technical problem resolution. Resolves mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. Analyze a customer's service needs and refer to other service or technical departments for follow up as needed. May utilize a customer relationship application or database to record activities and research product information. Requires a high school diploma or its equivalent. Typically reports to Customer Service Manager. Gaining or has attained full proficiency in a specific area of discipline. Works under moderate supervision. Typically requires 1-3 years of related experience. View full job description