How much does a Customer Service Supervisor make an hour? The median hourly wage for a Customer Service Supervisor is $29, as of September 27, 2017, with a range usually between $25-$34, however this can vary widely depending on a variety of factors. Our team of Certified Compensation Professionals has analyzed survey data collected from thousands of HR departments at companies of all sizes and industries to present this range of hourly wages for people with the job title Customer Service Supervisor in the United States.
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This chart describes the expected percentage of people who perform the job of Customer Service Supervisor in the United States that make less than that hourly rate. For example the median expected hourly pay for a typical Customer Service Supervisor in the United States is $29 an hour, so 50% of the people who perform the job of Customer Service Supervisor in the United States are expected to make less than $29.
Source: HR Reported data as of September 27, 2017
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This chart describes the expected percentage of people who perform the job of Customer Service Supervisor that make less than that hourly rate. For example 50% of the people who perform the job of Customer Service Supervisor are expected to make less than the median.
Source: HR Reported data as of October 2017
Supervises a staff of customer service representatives that respond to requests from customers by phone or e-mail and manages the daily work load to ensure required service volume and quality levels are attained. Trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. May monitor staff performance and have responsibility for hiring and performance appraisal. Typically requires a bachelor's degree. Typically reports to a manager. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. Typically requires 3 years experience in the related area as an individual contributor. View full job description