Alternate Job Titles: Customer Service Team Leader,
How much does a Customer Service Team Leader make? The median annual Customer Service Team Leader salary is $48,851, as of September 27, 2017, with a range usually between $42,588-$57,063, however this can vary widely depending on a variety of factors. Our team of Certified Compensation Professionals has analyzed survey data collected from thousands of HR departments at companies of all sizes and industries to present this range of annual salaries for people with the job title Customer Service Team Leader in the United States.
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This chart describes the expected percentage of people who perform the job of Customer Service Team Leader in the United States that make less than that annual salary. For example the median expected annual pay for a typical Customer Service Team Leader in the United States is $48,851, so 50% of the people who perform the job of Customer Service Team Leader in the United States are expected to make less than $48,851.
Source: HR Reported data as of September 27, 2017
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This chart describes the expected percentage of people who perform the job of Customer Service Team Leader that make less than that salary. For example 50% of the people who perform the job of Customer Service Team Leader are expected to make less than the median.
Source: HR Reported data as of October 2017
Acts as team lead for a customer service team that responds to phone or e-mail, non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Monitors daily workflow and ensures that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Coaches and guides less experienced team members. May assist manager with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or its equivalent. Typically reports to head of a unit/department. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. Typically requires 4 to 7 years of related experience. View full job description