Alternate Job Titles: Customer Service Training Manager, Manager of Customer Service Training
How much does a Customer Service Training Manager make? The median annual Customer Service Training Manager salary is $76,779, as of June 28, 2017, with a range usually between $63,695-$90,869, however this can vary widely depending on a variety of factors. Our team of Certified Compensation Professionals has analyzed survey data collected from thousands of HR departments at companies of all sizes and industries to present this range of annual salaries for people with the job title Customer Service Training Manager in the United States.
This chart describes the expected percentage of people who perform the job of Customer Service Training Manager in the United States that make less than that annual salary. For example the median expected annual pay for a typical Customer Service Training Manager in the United States is $76,779, so 50% of the people who perform the job of Customer Service Training Manager in the United States are expected to make less than $76,779.
Source: HR Reported data as of June 28, 2017
This chart describes the expected percentage of people who perform the job of Customer Service Training Manager that make less than that salary. For example 50% of the people who perform the job of Customer Service Training Manager are expected to make less than the median.
Source: HR Reported data as of July 2017
Designs and implements training programs specifically for customer service or contact center staff. Researches new training techniques and suggests enhancements to existing customer service training programs. Establishes processes and tools to monitor staff performance and use those metrics to provide meaningful feedback focused on service improvements. Provides additional professional development opportunities and resources to customer service staff. May personally deliver the most technical training classes. Requires a bachelor's degree. Typically reports to a head of a unit/department. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. View full job description