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District of Columbia eCommerce Customer Service Representative Salaries

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Within District of Columbia there is a lot of variation in eCommerce Customer Service Representative Salaries. These variations depend on on a wide range of factors from population to general competitiveness in the market. Below is a map displaying a few key cities in District of Columbia and surrounding states, click on any one to find eCommerce Customer Service Representative Salaries for that area.
Source: HR Reported data as of July 2014

Click to view salary reports for cities in District of Columbia or nearby states
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Job Description for eCommerce Customer Service RepresentativeNew Search
Responds to customer inquires regarding orders, billing inquiries and technical problem notifications. Documents customer trouble reports in trouble ticketing system and escalates according to established standard operating procedures. Also reviews requests, contacts customers to clarify request, ensuring all necessary information is included and may route requests to the appropriate department. May require a bachelor's degree with at least 0-2 year of experience in technical support. Must be familiar with client server platforms support and various system applications. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision; typically reports to a supervisor or manager. A certain degree of creativity and latitude is required.

Alternate Job Titles: eCommerce-Customer-Service-Representative, eCommerce Customer Service Representative,
Categories: Internet and New Media, Customer Services, Entry Level, IT -- All


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