How much does a Customer Service Supervisor make in Florida? The average Customer Service Supervisor salary in Florida is $72,327 as of February 26, 2024, but the range typically falls between $63,587 and $82,941. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

Customer Service Supervisor Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Customer Service Supervisor Salary $55,630 FL February 26, 2024
25th Percentile Customer Service Supervisor Salary $63,587 FL February 26, 2024
50th Percentile Customer Service Supervisor Salary $72,327 FL February 26, 2024
75th Percentile Customer Service Supervisor Salary $82,941 FL February 26, 2024
90th Percentile Customer Service Supervisor Salary $92,604 FL February 26, 2024
25% $63,587 10% $55,630 90% $92,604 75% $82,941 $72,327 50%(Median) Didn’t find job title? Click
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What skills does a Customer Service Supervisor need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

client service: Client services are the processes and interactions organizations and members of their staff have with their clients.

3.

Customer Support: Customer support is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. Regarding technology products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods, it is termed technical support. Customer support is considered as one of the main data channels for customer satisfaction research and a way to increase customer retention.

Customer Service 209.04%
client service 6.11%
Customer Support 5.43%

Job Description for Customer Service Supervisor

Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)... View full job description

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Job Openings for Customer Service Supervisor in Florida

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Location Avg. Salary Date Updated
Location Coconut Creek, FL Avg. Salary $73,934 Date Updated February 26, 2024
Location Alachua, FL Avg. Salary $69,183 Date Updated February 26, 2024
Location Alford, FL Avg. Salary $64,904 Date Updated February 26, 2024
Location Altamonte Springs, FL Avg. Salary $72,320 Date Updated February 26, 2024
Location Altha, FL Avg. Salary $66,522 Date Updated February 26, 2024
Location Altoona, FL Avg. Salary $70,119 Date Updated February 26, 2024
Location Alturas, FL Avg. Salary $72,010 Date Updated February 26, 2024
Location Alva, FL Avg. Salary $71,039 Date Updated February 26, 2024
Location Anna Maria, FL Avg. Salary $71,933 Date Updated February 26, 2024
Location Anthony, FL Avg. Salary $68,817 Date Updated February 26, 2024

Career Path for Customer Service Supervisor

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Customer Service Supervisor, the upper level is Customer Service Manager and then progresses to Customer Service Senior Manager.

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Customer Service Supervisor Salary in Florida
Customer Service Supervisor Salary Graph, Regional Distribution and Summary