How much does an Inbound Contact Center Senior Supervisor make in Waipahu, HI? The average Inbound Contact Center Senior Supervisor salary in Waipahu, HI is $76,736 as of April 24, 2024, but the range typically falls between $68,058 and $97,864. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Percentile | Salary | Location | Last Updated |
10th Percentile Inbound Contact Center Senior Supervisor Salary | $60,158 | Waipahu,HI | April 24, 2024 |
25th Percentile Inbound Contact Center Senior Supervisor Salary | $68,058 | Waipahu,HI | April 24, 2024 |
50th Percentile Inbound Contact Center Senior Supervisor Salary | $76,736 | Waipahu,HI | April 24, 2024 |
75th Percentile Inbound Contact Center Senior Supervisor Salary | $97,864 | Waipahu,HI | April 24, 2024 |
90th Percentile Inbound Contact Center Senior Supervisor Salary | $117,099 | Waipahu,HI | April 24, 2024 |
Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Performance Review: Assessing employee performance and identifying strengths and weaknesses to promote communication and provide constructive performance feedback.
Customer Care: Customer care is the process of building an emotional connection with your customers, whereas customer service is simply the advice or assistance your business provides them.
Inbound Contact Center Senior Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Senior Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Senior Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Senior Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be an Inbound Contact Center Senior Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)... View full job description
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A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.
For Inbound Contact Center Senior Supervisor, the first career path typically progresses to Inbound Contact Center Manager.
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Inbound Contact Center Senior Supervisor salary varies from city to city. Compared with national average salary of Inbound Contact Center Senior Supervisor, the highest Inbound Contact Center Senior Supervisor salary is in San Francisco, CA, where the Inbound Contact Center Senior Supervisor salary is 25.0% above. The lowest Inbound Contact Center Senior Supervisor salary is in Miami, FL, where the Inbound Contact Center Senior Supervisor salary is 3.5% lower than national average salary.
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Job Title | Experience | EDUCATION | Salary Compared to This Job |
---|---|---|---|
Job Title Contact Center Representative I - Inbound | Experience 0 - 1 | EducationHigh School | Salary Compared to This Job |
Job Title Contact Center Representative II - Inbound | Experience 1 - 3 | EducationHigh School | Salary Compared to This Job |
Job Title Contact Center Representative III - Inbound | Experience 3 - 5 | EducationHigh School | Salary Compared to This Job |
Job Title Contact Center Senior Manager | Experience | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Supervisor | Experience 3 + | EducationBachelors | Salary Compared to This Job |
Jobs with different levels of education may pay very differently. Check the Inbound Contact Center Senior Supervisor salary of your education level.
Inbound Contact Center Senior Supervisor salary varies from country to country. There are several factors that mainly impact the Inbound Contact Center Senior Supervisor salary, including cost of living, economic conditions, market rates and legal differences. Click below to Inbound Contact Center Senior Supervisor salary of the other country.
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About Waipahu, Hawaii Waipahu is located along the northern shore of both Middle Loch and West Loch of Pearl Harbor. Both Interstate H-1 and Farrington Highway (Hawaii Rou....More
Waipahu, Hawaii area prices were up 1.9% from a year ago View the Cost of Living in Waipahu, Hawaii
Inbound Contact Center Senior Supervisor Salary in popular cities: Honolulu, Pearl City, Hilo
Skills associated with Inbound Contact Center Senior Supervisor: Service Level Management, Escalation Management, Customer Service Metrics, Staff Coaching/Training ...More
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