Alternate Job Titles: Help Desk Manager, Manager - Service Desk
How much does a Help Desk Manager make? The median annual Help Desk Manager salary is $90,963, as of September 27, 2017, with a range usually between $78,548-$105,491, however this can vary widely depending on a variety of factors. Our team of Certified Compensation Professionals has analyzed survey data collected from thousands of HR departments at companies of all sizes and industries to present this range of annual salaries for people with the job title Help Desk Manager in the United States.
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This chart describes the expected percentage of people who perform the job of Help Desk Manager in the United States that make less than that annual salary. For example the median expected annual pay for a typical Help Desk Manager in the United States is $90,963, so 50% of the people who perform the job of Help Desk Manager in the United States are expected to make less than $90,963.
Source: HR Reported data as of September 27, 2017
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This chart describes the expected percentage of people who perform the job of Help Desk Manager that make less than that salary. For example 50% of the people who perform the job of Help Desk Manager are expected to make less than the median.
Source: HR Reported data as of October 2017
Manages a team of support personnel who troubleshoot and resolve IT issues. Ensure the help desk staff uses the required tools and software to identify, document, track and resolve reported problems. Plan, prioritize and schedule help desk activities to ensure maximum issue resolutions in minimum time. Develop and train help desk staff. Analyze help desk activities and develop tools and process improvements to optimize service and staff performance. May maintain help desk software and make recommendations for new systems. Typically reports to Unit or department head. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Typically requires more than 5 years experience of related support services experience. 1 to 3 years supervisory experience may be required. View full job description