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The median expected salary for a typical Help Desk Supervisor I in the United States is $61,222. This basic market pricing report was prepared using our Certified Compensation Professionals' analysis of survey data collected from thousands of HR departments at employers of all sizes, industries and geographies.
Source: HR Reported data as of May 2013
Job Description for Help Desk Supervisor I New Search   
Supervises the day-to-day operations of the help desk. Identifies, researches, and resolves complex technical problems. Creates and manages escalation procedures and ensures service levels are maintained. Documents, tracks, and monitors problems to ensure resolution in a timely manner. A level I supervisor is considered a working supervisor with little authority for personnel actions. May require a bachelor's degree in area of specialty. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. A wide degree of creativity and latitude is expected. Typically reports to a manager or head of a unit/department.
Alternate Job Titles: Help Desk Supervisor I, Information Systems Help Desk Supervisor I, IS Help Desk Supervisor I, Level I Help Desk Supervisor
Categories:  IT -- All , IT -- Computers, Hardware , IT -- Computers, Software
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