Alternate Job Titles: Help Desk Supervisor I, Information Systems Help Desk Supervisor I, IS Help Desk Supervisor I, Level I Help Desk Supervisor
How much does a Help Desk Supervisor I make? The median annual Help Desk Supervisor I salary is $67,349, as of September 27, 2017, with a range usually between $58,760-$77,880, however this can vary widely depending on a variety of factors. Our team of Certified Compensation Professionals has analyzed survey data collected from thousands of HR departments at companies of all sizes and industries to present this range of annual salaries for people with the job title Help Desk Supervisor I in the United States.
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This chart describes the expected percentage of people who perform the job of Help Desk Supervisor I in the United States that make less than that annual salary. For example the median expected annual pay for a typical Help Desk Supervisor I in the United States is $67,349, so 50% of the people who perform the job of Help Desk Supervisor I in the United States are expected to make less than $67,349.
Source: HR Reported data as of September 27, 2017
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This chart describes the expected percentage of people who perform the job of Help Desk Supervisor I that make less than that salary. For example 50% of the people who perform the job of Help Desk Supervisor I are expected to make less than the median.
Source: HR Reported data as of October 2017
Supervises the day-to-day operations of the help desk. Identifies, researches, and resolves complex technical problems. Creates and manages escalation procedures and ensures service levels are maintained. Documents, tracks, and monitors problems to ensure resolution in a timely manner. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. View full job description