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The median expected salary for a typical Help Desk Supervisor II in the United States is $71,359. This basic market pricing report was prepared using our Certified Compensation Professionals' analysis of survey data collected from thousands of HR departments at employers of all sizes, industries and geographies.
Source: HR Reported data as of May 2013
Job Description for Help Desk Supervisor II New Search   
Supervises the day-to-day operations of the help desk. Identifies, researches, and resolves complex technical problems. Creates and manages escalation procedures and ensures service levels are maintained. Documents, tracks, and monitors problems to ensure resolution in a timely manner. A level II supervisor has authority for personnel actions and oversees most day to day operations of group. May require a bachelor's degree in area of specialty. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. A wide degree of creativity and latitude is expected. Typically reports to a manager or head of a unit/department.
Alternate Job Titles: IS Help Desk Supervisor II, Level II Help Desk Supervisor, Information Systems Help Desk Supervisor II, Help Desk Supervisor II
Categories:  IT -- All , IT -- Computers, Hardware , IT -- Computers, Software
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