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The median expected salary for a typical Help Desk Support Assistant in the United States is $39,953. This basic market pricing report was prepared using our Certified Compensation Professionals' analysis of survey data collected from thousands of HR departments at employers of all sizes, industries and geographies.
Source: HR Reported data as of May 2013
Job Description for Help Desk Support Assistant New Search   
Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. May require an associate's degree in a related area and no previous experience in the field. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor.
Alternate Job Titles: Help Desk Support Assistant, Assistant Help Desk Support, Junior Help Desk Support
Categories:  IT -- All , Entry Level , IT -- Computers, Hardware , IT -- Computers, Software
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