Alternate Job Titles: Help Desk Support, Sr., Senior Help Desk Support, Help Desk Support, Sr
How much does a Help Desk Support, Sr. make? The median annual Help Desk Support, Sr. salary is $58,937, as of September 27, 2017, with a range usually between $52,401-$66,573, however this can vary widely depending on a variety of factors. Our team of Certified Compensation Professionals has analyzed survey data collected from thousands of HR departments at companies of all sizes and industries to present this range of annual salaries for people with the job title Help Desk Support, Sr. in the United States.
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This chart describes the expected percentage of people who perform the job of Help Desk Support, Sr. in the United States that make less than that annual salary. For example the median expected annual pay for a typical Help Desk Support, Sr. in the United States is $58,937, so 50% of the people who perform the job of Help Desk Support, Sr. in the United States are expected to make less than $58,937.
Source: HR Reported data as of September 27, 2017
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This chart describes the expected percentage of people who perform the job of Help Desk Support, Sr. that make less than that salary. For example 50% of the people who perform the job of Help Desk Support, Sr. are expected to make less than the median.
Source: HR Reported data as of October 2017
Provides support to end users for computer, application, system, device, access and hardware issues. Identifies, researches and resolves the most complex technical problems. Responds to telephone, email and on line requests for technical support. Documents, tracks, and monitors the problem using applicable systems and tools. Coordinates with other teams or specialists to resolve an issue. May be responsible for the resolution of escalated issues of higher difficulty. May train, coach or assist less experienced team members. May require an associate's degree or its equivalent. Typically reports to a supervisor or manager. Has gained proficiency in multiple competencies relevant to the job. Works independently within established procedures associated with the specific job function. Typically requires 4-6 years of related experience. View full job description