How much does a Software Support Engineer I make in Ankeny, IA? The average Software Support Engineer I salary in Ankeny, IA is $73,470 as of February 26, 2024, but the range typically falls between $64,239 and $84,384. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

Software Support Engineer I Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Software Support Engineer I Salary $55,834 Ankeny,IA February 26, 2024
25th Percentile Software Support Engineer I Salary $64,239 Ankeny,IA February 26, 2024
50th Percentile Software Support Engineer I Salary $73,470 Ankeny,IA February 26, 2024
75th Percentile Software Support Engineer I Salary $84,384 Ankeny,IA February 26, 2024
90th Percentile Software Support Engineer I Salary $94,320 Ankeny,IA February 26, 2024
25% $64,239 10% $55,834 90% $94,320 75% $84,384 $73,470 50%(Median) Didn’t find job title? Click
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Web Developer I

Distinctive Staffing Solutions - Cleveland, OH

What skills does a Software Support Engineer I need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Troubleshooting: Troubleshooting is a form of problem solving, often applied to repair failed products or processes on a machine or a system. It is a logical, systematic search for the source of a problem in order to solve it, and make the product or process operational again. Troubleshooting is needed to identify the symptoms. Determining the most likely cause is a process of elimination—eliminating potential causes of a problem. Finally, troubleshooting requires confirmation that the solution restores the product or process to its working state. In general, troubleshooting is the identification or diagnosis of "trouble" in the management flow of a system caused by a failure of some kind. The problem is initially described as symptoms of malfunction, and troubleshooting is the process of determining and remedying the causes of these symptoms. A system can be described in terms of its expected, desired or intended behavior (usually, for artificial systems, its purpose). Events or inputs to the system are expected to generate specific results or outputs. (For example, selecting the "print" option from various computer applications is intended to result in a hardcopy emerging from some specific device). Any unexpected or undesirable behavior is a symptom. Troubleshooting is the process of isolating the specific cause or causes of the symptom. Frequently the symptom is a failure of the product or process to produce any results. (Nothing was printed, for example). Corrective action can then be taken to prevent further failures of a similar kind.

2.

Operating System: Maintaining software that runs on a computer that serves as an interface between computer hardware components and the user.

3.

Product Support: Product support is a service provided by many vendors of various products, primarily electronics, that provides the end-user with a resource for information regarding the product, and help if the product should malfunction. Product-support information can be found in most manuals for products via a phone number, web site address, or physical location. The Internet has allowed for a new[citation needed] form of product support to develop. Some online communities have developed to give support where manufacturer support is lacking.

Troubleshooting 1.31%
Operating System 0.24%
Product Support 0.43%
Others 98.02%

Job Description for Software Support Engineer I

Software Support Engineer I troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers. Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion. Being a Software Support Engineer I escalates urgent problems requiring more in-depth knowledge to appropriate internal resources. Requires a bachelor's degree in area of specialty. Additionally, Software Support Engineer I typically reports to a supervisor or manager. To be a Software Support Engineer I typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)... View full job description

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Salary.com job board provides millions of Software Support Engineer I information for you to search for. Click on search button below to see Software Support Engineer I job openings or enter a new job title here.

Job Openings for Software Support Engineer I in Ankeny, IA

Career Path for Software Support Engineer I

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Software Support Engineer I, the first career path typically starts with an Aircraft Support Engineer II position, and then Aircraft Support Engineer IV.

The second career path typically starts with an Aerospace Maintenance Engineer II position, and then progresses to Aerospace Maintenance Engineer IV.

Additionally, the third career path typically starts with a Software Support Engineer II position, and then progresses to Software Support Manager.

Those that have already made the climb...
Nick Daffan, Executive Vice President and Chief Information Officer
Verisk Analytics, Inc. provides data analytics solutions to the insurance markets in the United States and internationally. The company provides predictive analytics and decision support solutions to customers in rating, underwriting, claims, catastrophe and weather risk, global risk analytics, and various other fields... More
Fiscal Year Ended in 2022
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Software Support Engineer I salary varies from city to city. Compared with national average salary of Software Support Engineer I, the highest Software Support Engineer I salary is in San Francisco, CA, where the Software Support Engineer I salary is 25.0% above. The lowest Software Support Engineer I salary is in Miami, FL, where the Software Support Engineer I salary is 2.9% lower than national average salary.

City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-2.9%
City, State Chicago, IL Compared to national average
+ 5.5%
City, State Boston, MA Compared to national average
+ 12.7%
City, State New York, NY Compared to national average
+ 17.5%
City, State Dallas, TX Compared to national average
-0.7%

Take just three simple steps below to generate your own personalized salary report

Step 1 of 3

Understand the total compensation opportunity for a Software Support Engineer I, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
64239
84384
73470

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
66666
89270
76439
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Software Support Engineer I in Ankeny, IA. The base salary for Software Support Engineer I ranges from $64,239 to $84,384 with the average base salary of $73,470. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $66,666 to $89,270 with the average total cash compensation of $76,439.
Step 2 of 3

Discover how your pay is adjusted for skills, experience, and other factors

How much should you be paid?

For a real-time salary target, tell us more about your role in the four categories below.

64239
84384

 

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How much should you be paid?

About Ankeny, Iowa    Ankeny is a city in Polk County, Iowa, United States and home to Des Moines Area Community College. Ankeny is a rapidly growing suburb just north of D....More

Ankeny, Iowa  area prices were up 0.8% from a year ago    View the Cost of Living in Ankeny, Iowa

Software Support Engineer I Salary in popular cities: Des MoinesCedar RapidsDavenport

Skills associated with Software Support Engineer I: Technical Troubleshooting, Solution Delivery, Customer Support, Problem Management ...More

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