How much does an Outbound Contact Center Manager make in Idaho? The average Outbound Contact Center Manager salary in Idaho is $91,767 as of February 26, 2024, but the range typically falls between $80,184 and $102,261. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

Outbound Contact Center Manager Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Outbound Contact Center Manager Salary $69,639 ID February 26, 2024
25th Percentile Outbound Contact Center Manager Salary $80,184 ID February 26, 2024
50th Percentile Outbound Contact Center Manager Salary $91,767 ID February 26, 2024
75th Percentile Outbound Contact Center Manager Salary $102,261 ID February 26, 2024
90th Percentile Outbound Contact Center Manager Salary $111,815 ID February 26, 2024
25% $80,184 10% $69,639 90% $111,815 75% $102,261 $91,767 50%(Median) Didn’t find job title? Click
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What skills does an Outbound Contact Center Manager need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

Inside Sales: Selling products or services remotely via phone, email, and other digital channels.

3.

Life Insurance: Life Insurance can be defined as a contract between an insurance policy holder and an insurance company, where the insurer promises to pay a sum of money in exchange for a premium, upon the death of an insured person or after a set period

Customer Service 13.86%
Inside Sales 0.84%
Life Insurance 0.59%
Others 84.71%

Job Description for Outbound Contact Center Manager

Outbound Contact Center Manager manages outbound call center operations and agents that sell products or services to new and existing customers. Develops standards and monitors metrics and targets for call volume, sales, and timeliness. Being an Outbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and upsell techniques. Sets and communicates operational policies and procedures. Additionally, Outbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Outbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Outbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)... View full job description

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Job Openings for Outbound Contact Center Manager in Idaho

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Location Avg. Salary Date Updated
Location Aberdeen, ID Avg. Salary $84,408 Date Updated February 26, 2024
Location Ahsahka, ID Avg. Salary $96,505 Date Updated February 26, 2024
Location Albion, ID Avg. Salary $84,309 Date Updated February 26, 2024
Location Almo, ID Avg. Salary $84,309 Date Updated February 26, 2024
Location American Falls, ID Avg. Salary $84,408 Date Updated February 26, 2024
Location Arbon, ID Avg. Salary $84,408 Date Updated February 26, 2024
Location Arco, ID Avg. Salary $86,387 Date Updated February 26, 2024
Location Arimo, ID Avg. Salary $84,408 Date Updated February 26, 2024
Location Ashton, ID Avg. Salary $99,994 Date Updated February 26, 2024
Location Athol, ID Avg. Salary $96,505 Date Updated February 26, 2024
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Outbound Contact Center Manager Salary in Idaho
Outbound Contact Center Manager Salary Graph, Regional Distribution and Summary