What is the average Merchant Card Customer Service Manager salary for Pocatello, ID?
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As of February 26, 2024, the average Merchant Card Customer Service Manager salary in Pocatello, ID is $101,100. The chart below represents localized salaries for some of our most popular Merchant Card Customer Service Manager job titles in Pocatello, ID. Salaries can vary greatly depending on numerous factors, including position, location, years of experience, and level of education. Salary.com’s team of Certified Compensation Professionals analyzed survey data collected from thousands of HR departments at companies of all sizes and industries to compile a range of salaries for various Merchant Card Customer Service Manager job titles in Pocatello, ID. Apply your personal criteria to one of the job titles below to get your personalized salary estimate.
Merchant Card Customer Service Manager Salaries in Pocatello, ID
Job Title | Salary | Hourly Rate | Location | Date Updated |
Customer Service Manager | $86,887 | $41.77 | Pocatello, ID | February 26, 2024 |
Customer Service Senior Manager | $119,864 | $57.63 | Pocatello, ID | February 26, 2024 |
Merchant Card Customer Service Representative | $48,057 | $23.10 | Pocatello, ID | February 26, 2024 |
Customer Service Supervisor | $66,160 | $31.81 | Pocatello, ID | February 26, 2024 |
Customer Service Director | $151,394 | $72.79 | Pocatello, ID | February 26, 2024 |
Merchant Card Sales Manager | $99,205 | $47.69 | Pocatello, ID | February 26, 2024 |
Technical Customer Support Manager | $99,000 | $47.60 | Pocatello, ID | February 26, 2024 |
Customer Service Representative I | $33,406 | $16.06 | Pocatello, ID | February 26, 2024 |
Customer Service Representative II | $38,598 | $18.56 | Pocatello, ID | February 26, 2024 |
Customer Service Representative III | $44,084 | $21.19 | Pocatello, ID | February 26, 2024 |
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Manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Monitors and measures service metrics and utilize to develop standards, improvements, or changes to process. Makes recommendations for changes to products or services based on customer feedback and requests. Typically requires a bachelor's degree or equivalent. Typically reports to a director. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. Customer Service Manager Salaries in Pocatello, IDAlternate Job Titles:Customer Care Manager, Customer Support Services Manager, Customer Service Manager
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Manages all aspects of an organization's customer service policies, objectives, and initiatives. Provides mentoring, leadership, and organization to managers and supervisors. Oversees the creation and implementation of efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Makes recommendations for changes to products or services based on customer feedback and requests. Engages in resource planning and decision-making. Interfaces with other departments in the organization to ensure the customer service department is prepared to support future products and releases. Typically requires a bachelor's degree or equivalent. Typically reports to a director or top management. Typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. Customer Service Senior Manager Salaries in Pocatello, IDAlternate Job Titles:Customer Care Senior Manager, Customer Support Services Senior Manager, Customer Service Senior Manager
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Provides merchant bank card services to existing and new clients and acts as contact point for all merchant inquires. Responds to questions, researches and troubleshoots issues, processes billing and adjustment transactions. Assists with the set up and maintenance of services and processing systems including supplies and advertising collateral. Communicates new service offerings or changes to the clients. May require a bachelor's degree. Typically reports to a supervisor or manager. Works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. Typically requires 3-5 years of related experience. Merchant Card Customer Service Representative Salaries in Pocatello, IDAlternate Job Titles:CSR - Merchant Cards, Merchant Card Customer Service Representative
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Supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. Customer Service Supervisor Salaries in Pocatello, IDAlternate Job Titles:Customer Care Supervisor, Customer Service and Support Supervisor, Customer Service Supervisor
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Directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. Manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. Customer Service Director Salaries in Pocatello, IDAlternate Job Titles:Customer Care Director, Customer Support Services Director, Customer Service Director
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Manages and directs a sales force to achieve sales and profit goals within a region. Designs and recommends sales programs for the merchant card department and sets short and long-term sales strategies. Evaluates and implements appropriate new card sales techniques to increase the region's sales volume. May recommend product or service enhancements to improve customer satisfaction and sales potential. Requires a bachelor's degree. Typically reports to a head of a unit/department. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. Merchant Card Sales Manager Salaries in Pocatello, IDAlternate Job Titles:Merchant Services Sales Manager, Merchant Card Sales Manager
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Manages a team or unit of technical customer support staff that respond to requests from customers by phone, e-mail, or chat. Provides mentoring, leadership, and organization to supervisors and teams. Implements processes that maximize efficiency and meet or exceed service quality and customer satisfaction goals. Monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Makes recommendations for changes to products or services based on customer feedback and requests. Coordinates across functions to support future products and releases. Typically requires a bachelor's degree or equivalent. Typically reports to a director. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. Technical Customer Support Manager Salaries in Pocatello, IDAlternate Job Titles:Technical Client Service Manager, Technical Customer Support Manager
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Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves routine and basic problems and communicates solutions or requested information to the customer. Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed. Uses a customer relationship application or database to record activities and research product information. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. Works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. Customer Service Representative I Salaries in Pocatello, IDAlternate Job Titles:Customer Care Representative I, Customer Service and Support Representative I, Customer Service Representative I
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Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves mostly routine and some non-routine, more complex problems and communicates solutions or requested information to the customer. Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed. Uses a customer relationship application or database to record activities and research product information. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. Works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Typically requires 1-3 years of related experience. Customer Service Representative II Salaries in Pocatello, IDAlternate Job Titles:Customer Care Representative II, Customer Service and Support Representative II, Customer Service Representative II
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Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves complex or unusual requests and problems that may require a customized response and communicates solutions or requested information to the customer. Analyzes a customer's service needs and refers to other service or technical departments for follow up or additional information as needed. Provides updates to other internal teams on customer needs and factors that contribute to customer satisfaction. May be assigned to support products that are more complex or critical. Uses a customer relationship application or database to record activities and research product information. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. Works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. Typically requires 3-5 years of related experience. Customer Service Representative III Salaries in Pocatello, IDAlternate Job Titles:Customer Care Representative III, Customer Service and Support Representative III, Customer Service Representative III