How much does a Contact Center Quality Analyst, Sr. make in Illinois? The average Contact Center Quality Analyst, Sr. salary in Illinois is $61,478 as of March 26, 2024, but the range typically falls between $52,935 and $70,337. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

Contact Center Quality Analyst, Sr. Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Contact Center Quality Analyst, Sr. Salary $45,157 IL March 26, 2024
25th Percentile Contact Center Quality Analyst, Sr. Salary $52,935 IL March 26, 2024
50th Percentile Contact Center Quality Analyst, Sr. Salary $61,478 IL March 26, 2024
75th Percentile Contact Center Quality Analyst, Sr. Salary $70,337 IL March 26, 2024
90th Percentile Contact Center Quality Analyst, Sr. Salary $78,403 IL March 26, 2024
25% $52,935 10% $45,157 90% $78,403 75% $70,337 $61,478 50%(Median) Didn’t find job title? Click
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What skills does a Contact Center Quality Analyst, Sr. need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Coaching: Coaching is a form of development in which an experienced person, called a coach, supports a learner or client in achieving a specific personal or professional goal by providing training and guidance.

2.

Auditing: Auditing refers to the independent examination of financial information of any entity whether profit oriented or not. It is a safeguard measure that prevents corruption.

3.

Calibration: In measurement technology and metrology, calibration is the comparison of measurement values delivered by a device under test with those of a calibration standard of known accuracy. Such a standard could be another measurement device of known accuracy, a device generating the quantity to be measured such as a voltage, a sound tone, or a physical artefact, such as a metre ruler. The outcome of the comparison can result in one of the following: no significant error being noted on the device under test a significant error being noted but no adjustment made an adjustment made to correct the error to an acceptable levelStrictly speaking, the term "calibration" means just the act of comparison, and does not include any subsequent adjustment. The calibration standard is normally traceable to a national standard held by a national metrological body.

Coaching 4.76%
Auditing 14.29%
Calibration 14.29%
Others 66.66%

Job Description for Contact Center Quality Analyst, Sr.

Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)... View full job description

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Job Openings for Contact Center Quality Analyst, Sr. in Illinois

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Location Avg. Salary Date Updated
Location Cicero, IL Avg. Salary $63,040 Date Updated March 26, 2024
Location Mount Prospect, IL Avg. Salary $62,800 Date Updated March 26, 2024
Location Abingdon, IL Avg. Salary $56,911 Date Updated March 26, 2024
Location Adair, IL Avg. Salary $57,451 Date Updated March 26, 2024
Location Addieville, IL Avg. Salary $58,353 Date Updated March 26, 2024
Location Addison, IL Avg. Salary $62,800 Date Updated March 26, 2024
Location Akin, IL Avg. Salary $56,610 Date Updated March 26, 2024
Location Albany, IL Avg. Salary $56,129 Date Updated March 26, 2024
Location Albers, IL Avg. Salary $58,353 Date Updated March 26, 2024
Location Albion, IL Avg. Salary $55,288 Date Updated March 26, 2024

Career Path for Contact Center Quality Analyst, Sr.

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Contact Center Quality Analyst, Sr., the first career path typically progresses to Contact Center Quality Manager.

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Contact Center Quality Analyst, Sr. Salary in Illinois
Contact Center Quality Analyst, Sr. Salary Graph, Regional Distribution and Summary