How much does a Help Desk Manager make in Illinois? The average Help Desk Manager salary in Illinois is $116,065 as of March 26, 2024, but the range typically falls between $102,535 and $131,051. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
Percentile | Salary | Location | Last Updated |
10th Percentile Help Desk Manager Salary | $90,217 | IL | March 26, 2024 |
25th Percentile Help Desk Manager Salary | $102,535 | IL | March 26, 2024 |
50th Percentile Help Desk Manager Salary | $116,065 | IL | March 26, 2024 |
75th Percentile Help Desk Manager Salary | $131,051 | IL | March 26, 2024 |
90th Percentile Help Desk Manager Salary | $144,696 | IL | March 26, 2024 |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Active Directory: Active Directory (AD) is Microsoft's proprietary directory service. It runs on Windows Server and enables administrators to manage permissions and access to network resources.
Operating System: Maintaining software that runs on a computer that serves as an interface between computer hardware components and the user.
Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)... View full job description
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Location | Avg. Salary | Date Updated |
---|---|---|
Location Cicero, IL | Avg. Salary $119,015 | Date Updated March 26, 2024 |
Location Mount Prospect, IL | Avg. Salary $118,561 | Date Updated March 26, 2024 |
Location Abingdon, IL | Avg. Salary $107,442 | Date Updated March 26, 2024 |
Location Adair, IL | Avg. Salary $108,463 | Date Updated March 26, 2024 |
Location Addieville, IL | Avg. Salary $110,165 | Date Updated March 26, 2024 |
Location Addison, IL | Avg. Salary $118,561 | Date Updated March 26, 2024 |
Location Akin, IL | Avg. Salary $106,875 | Date Updated March 26, 2024 |
Location Albany, IL | Avg. Salary $105,967 | Date Updated March 26, 2024 |
Location Albers, IL | Avg. Salary $110,165 | Date Updated March 26, 2024 |
Location Albion, IL | Avg. Salary $104,379 | Date Updated March 26, 2024 |
A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.
For Help Desk Manager, the upper level is Help Desk Senior Manager and then progresses to Help Desk Director.
Salary.com's CompAnalyst platform offers:
Job Title | Experience | EDUCATION | Salary Compared to This Job |
---|---|---|---|
Job Title Front Desk Manager | Experience 5 + | EducationAssociates | Salary Compared to This Job |
Job Title Help Desk Director | Experience | EducationBachelors | Salary Compared to This Job |
Job Title Help Desk Senior Manager | Experience | EducationBachelors | Salary Compared to This Job |
Job Title Help Desk Senior Supervisor | Experience 3 - 5 | EducationBachelors | Salary Compared to This Job |
Job Title Help Desk Supervisor | Experience 3 + | EducationBachelors | Salary Compared to This Job |
Jobs with different levels of education may pay very differently. Check the Help Desk Manager salary of your education level.
Help Desk Manager salary varies from country to country. There are several factors that mainly impact the Help Desk Manager salary, including cost of living, economic conditions, market rates and legal differences. Click below to Help Desk Manager salary of the other country.
A job category is a classification or grouping of job positions that share similar characteristics, functions, or industries. Help Desk Manager salary varies from category to category. Click below to see Help Desk Manager salary in different categories.
About Illinois Illinois (/ˌɪlɪˈnɔɪ/ (listen) IL-ih-NOY) is a state in the Midwestern and Great Lakes region of the United States. It has the fifth largest gross dome....More
Skills associated with Help Desk Manager: Solution Management, Upgrades Management, Operating System, General Office Software ...More
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