How much does a Contact Center Traffic and Scheduling Analyst II make in Hoffman Estates, IL? The average Contact Center Traffic and Scheduling Analyst II salary in Hoffman Estates, IL is $65,382 as of February 26, 2024, but the range typically falls between $58,092 and $74,448. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

Contact Center Traffic and Scheduling Analyst II Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Contact Center Traffic and Scheduling Analyst II Salary $51,455 Hoffman Estates,IL February 26, 2024
25th Percentile Contact Center Traffic and Scheduling Analyst II Salary $58,092 Hoffman Estates,IL February 26, 2024
50th Percentile Contact Center Traffic and Scheduling Analyst II Salary $65,382 Hoffman Estates,IL February 26, 2024
75th Percentile Contact Center Traffic and Scheduling Analyst II Salary $74,448 Hoffman Estates,IL February 26, 2024
90th Percentile Contact Center Traffic and Scheduling Analyst II Salary $82,702 Hoffman Estates,IL February 26, 2024
25% $58,092 10% $51,455 90% $82,702 75% $74,448 $65,382 50%(Median) Didn’t find job title? Click
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What skills does a Contact Center Traffic and Scheduling Analyst II need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Scheduling: Scheduling is the process of arranging, controlling and optimizing work and workloads in a production process or manufacturing process.

2.

Professional Development: Professional development refers to continuing education and career training after a person has entered the workforce in order to help them develop new skills, stay up-to-date on current trends, and advance their career.

3.

Installation: The action or process of installing someone or something, or of being installed. the act of installing the state of being installed, something that is installed for use.

Scheduling 1.63%
Professional Development 0.31%
Installation 0.17%
Others 97.89%

Job Description for Contact Center Traffic and Scheduling Analyst II

Contact Center Traffic and Scheduling Analyst II analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst II ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst II utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst II occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Traffic and Scheduling Analyst II typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)... View full job description

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Career Path for Contact Center Traffic and Scheduling Analyst II

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Contact Center Traffic and Scheduling Analyst II, the first career path typically starts with a Contact Center Scheduler III position, and then progresses to Contact Center Scheduling Supervisor.

Additionally, the second career path typically starts with a Contact Center Traffic and Scheduling Analyst III position, and then progresses to Contact Center Traffic and Scheduling Supervisor.

Those that have already made the climb...
Patricia B. Prichep, Senior Vice President of Operations and Corporate Secretary
CEL-SCI Corporation, a clinical-stage biotechnology company, engages in the research and development of immune system therapy for the treatment of cancer and other diseases in the United States. The company's lead immunotherapy is Multikine, which has completed Phase 3 clinical trials for the potential treatment of cer... More
Fiscal Year Ended in 2022
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Contact Center Traffic and Scheduling Analyst II salary varies from city to city. Compared with national average salary of Contact Center Traffic and Scheduling Analyst II, the highest Contact Center Traffic and Scheduling Analyst II salary is in San Francisco, CA, where the Contact Center Traffic and Scheduling Analyst II salary is 25.0% above. The lowest Contact Center Traffic and Scheduling Analyst II salary is in Miami, FL, where the Contact Center Traffic and Scheduling Analyst II salary is 2.9% lower than national average salary.

City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-2.9%
City, State Chicago, IL Compared to national average
+ 5.5%
City, State Boston, MA Compared to national average
+ 12.7%
City, State New York, NY Compared to national average
+ 17.5%
City, State Dallas, TX Compared to national average
-0.7%

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Average Base Salary

Core compensation

 
 
 
58092
74448
65382

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
60146
78349
68273
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Contact Center Traffic and Scheduling Analyst II in Hoffman Estates, IL. The base salary for Contact Center Traffic and Scheduling Analyst II ranges from $58,092 to $74,448 with the average base salary of $65,382. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $60,146 to $78,349 with the average total cash compensation of $68,273.
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58092
74448

 

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About Hoffman Estates, Illinois    Hoffman Estates is a village in Illinois, United States. The village is located primarily in Cook County, with a small section in Kane County. It is a....More

Hoffman Estates, Illinois  area prices were up 0.8% from a year ago    View the Cost of Living in Hoffman Estates, Illinois

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