How much does an Inbound Contact Center Manager make in Joliet, IL? The average Inbound Contact Center Manager salary in Joliet, IL is $95,669 as of February 26, 2024, but the range typically falls between $82,599 and $111,598. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

Inbound Contact Center Manager Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Inbound Contact Center Manager Salary $70,700 Joliet,IL February 26, 2024
25th Percentile Inbound Contact Center Manager Salary $82,599 Joliet,IL February 26, 2024
50th Percentile Inbound Contact Center Manager Salary $95,669 Joliet,IL February 26, 2024
75th Percentile Inbound Contact Center Manager Salary $111,598 Joliet,IL February 26, 2024
90th Percentile Inbound Contact Center Manager Salary $126,101 Joliet,IL February 26, 2024
25% $82,599 10% $70,700 90% $126,101 75% $111,598 $95,669 50%(Median) Didn’t find job title? Click
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Check out Inbound Contact Center Manager jobs in Joliet, Illinois

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What skills does an Inbound Contact Center Manager need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Leadership: Knowledge of and ability to employ effective strategies that motivate and guide other members within our business to achieve optimum results.

2.

Fiscal Management: Fiscal management is the process of keeping an organization running efficiently within its allotted budget.

3.

Purchasing: Purchasing refers to a business or organization attempting to acquire goods or services to accomplish its goals. Although there are several organizations that attempt to set standards in the purchasing process, processes can vary greatly between organizations. Typically the word “purchasing” is not used interchangeably with the word “procurement”, since procurement typically includes expediting, supplier quality, and transportation and logistics (T&L) in addition to purchasing.

Leadership 0.02%
Fiscal Management 0.01%
Purchasing 0.01%
Others 99.96%

Job Description for Inbound Contact Center Manager

Inbound Contact Center Manager manages inbound contact center agents and operations focusing on selling products or services. Develops standards and monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and standard customer response procedures. Sets and communicates operational policies and procedures. Additionally, Inbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Inbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Inbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)... View full job description

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Job Openings for Inbound Contact Center Manager in Joliet, IL
Those that have already made the climb...
Patricia B. Prichep, Senior Vice President of Operations and Corporate Secretary
CEL-SCI Corporation, a clinical-stage biotechnology company, engages in the research and development of immune system therapy for the treatment of cancer and other diseases in the United States. The company's lead immunotherapy is Multikine, which has completed Phase 3 clinical trials for the potential treatment of cer... More
Fiscal Year Ended in 2022
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Inbound Contact Center Manager salary varies from city to city. Compared with national average salary of Inbound Contact Center Manager, the highest Inbound Contact Center Manager salary is in San Francisco, CA, where the Inbound Contact Center Manager salary is 25.0% above. The lowest Inbound Contact Center Manager salary is in Miami, FL, where the Inbound Contact Center Manager salary is 2.9% lower than national average salary.

City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-2.9%
City, State Chicago, IL Compared to national average
+ 5.5%
City, State Boston, MA Compared to national average
+ 12.7%
City, State New York, NY Compared to national average
+ 17.5%
City, State Dallas, TX Compared to national average
-0.7%

Take just three simple steps below to generate your own personalized salary report

Step 1 of 3

Understand the total compensation opportunity for an Inbound Contact Center Manager, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
82599
111598
95669

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
89130
127963
105452
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Inbound Contact Center Manager in Joliet, IL. The base salary for Inbound Contact Center Manager ranges from $82,599 to $111,598 with the average base salary of $95,669. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $89,130 to $127,963 with the average total cash compensation of $105,452.
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Discover how your pay is adjusted for skills, experience, and other factors

How much should you be paid?

For a real-time salary target, tell us more about your role in the four categories below.

82599
111598

 

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How much should you be paid?

About Joliet, Illinois    Joliet is located at 41°31′14″N 88°09′02″W / 41.52056°N 88.15056°W / 41.52056; -88.15056 (41.5204200, -88.1505261). According to the 2010 census, J....More

Joliet, Illinois  area prices were up 0.8% from a year ago    View the Cost of Living in Joliet, Illinois

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