What is the average Technical Support Representative I salary for Naperville, IL?
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As of March 26, 2024, the average Technical Support Representative I salary in Naperville, IL is $82,388. The chart below represents localized salaries for some of our most popular Technical Support Representative I job titles in Naperville, IL. Salaries can vary greatly depending on numerous factors, including position, location, years of experience, and level of education. Salary.com’s team of Certified Compensation Professionals analyzed survey data collected from thousands of HR departments at companies of all sizes and industries to compile a range of salaries for various Technical Support Representative I job titles in Naperville, IL. Apply your personal criteria to one of the job titles below to get your personalized salary estimate.
Technical Support Representative I Salaries in Naperville, IL
| Job Title | Salary | Hourly Rate | Location | Date Updated |
| Technical Customer Support Representative I | $40,254 | $19.35 | Naperville, IL | March 26, 2024 |
| Technical Customer Support Representative II | $49,569 | $23.83 | Naperville, IL | March 26, 2024 |
| Technical Customer Support Representative III | $60,181 | $28.93 | Naperville, IL | March 26, 2024 |
| Technical Customer Support Specialist I | $64,033 | $30.79 | Naperville, IL | March 26, 2024 |
| Technical Support Analyst I | $70,608 | $33.95 | Naperville, IL | March 26, 2024 |
| Sales Support Representative I | $65,167 | $31.33 | Naperville, IL | March 26, 2024 |
| Technical Sales Support Specialist I | $66,634 | $32.04 | Naperville, IL | March 26, 2024 |
| Chat Support Representative I | $44,938 | $21.60 | Naperville, IL | March 26, 2024 |
| Technical Customer Support Specialist IV | $113,123 | $54.39 | Naperville, IL | March 26, 2024 |
| Technical Customer Support Specialist III | $91,224 | $43.86 | Naperville, IL | March 26, 2024 |
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Provides basic technical support and assistance to customers via e-mail, phone, or chat. Addresses and responds to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance. Provides customers with preventive maintenance and configuration recommendations. Documents support interactions, including details of inquiries, complaints, comments, and actions taken. Possesses a basic understanding of the organization's products and services. Escalates more complex inquiries to a higher level support team. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. Works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. Technical Customer Support Representative I Salaries in Naperville, ILAlternate Job Titles:Technical Support Specialist, Entry, Technical Support- Tier 1, Technical Customer Support Representative I
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Provides basic technical support and assistance to customers via e-mail, phone, or chat. Addresses and responds to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance. Provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. Documents support interactions, including details of inquiries, complaints, comments, and actions taken. Possesses a strong understanding of the organization's products and services. Escalates more complex inquiries to a higher level support team. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. Works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Typically requires 1-3 years of related experience. Technical Customer Support Representative II Salaries in Naperville, ILAlternate Job Titles:Technical Support - Tier 2, Technical Support Specialist, Experienced, Technical Customer Support Representative IICategory : Customer Services
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Provides basic technical support and assistance to customers via e-mail, phone, or chat. Addresses and responds to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance. Provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. Documents support interactions, including details of inquiries, complaints, comments, and actions taken. May train or guide lower-level representatives. Possesses a deep understanding of the organization's products and services. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. Works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. Typically requires 3-5 years of related experience. Technical Customer Support Representative III Salaries in Naperville, ILAlternate Job Titles:Technical Support - Tier 3, Technical Support Specialist, Senior, Technical Customer Support Representative IIICategory : Customer Services
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Responds to and resolves customer technical inquiries and issues via e-mail, phone, or chat. Assists customers with installation and issue resolution. Utilizes a database of technical product information to inform decisions and recommendations. Recommends maintenance and configuration best practices that improve product usability, performance, and customer satisfaction. Records client interactions, including inquiries, complaints, comments, and actions taken. Escalates more complex inquiries to a higher level team. Requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Work is closely managed. Works on projects/matters of limited complexity in a support role. Typically requires 0-2 years of related experience. Technical Customer Support Specialist I Salaries in Naperville, IL
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Provides technical support to system users within an organization. Evaluates user needs, defines technical problems, and works with engineering/development staff to determine solutions. Assists users in implementing solutions. Performs ongoing activities to maintain and enhance overall system performance. Typically requires a bachelor's degree. Typically reports to a project leader or manager. Work is closely managed. Works on projects/matters of limited complexity in a support role. Typically requires 0-2 years of related experience. Technical Support Analyst I Salaries in Naperville, ILAlternate Job Titles:Technical Solutions Customer Support Analyst I, Technical Customer Support Advisor I, Technical Support Analyst I
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Provides administrative and logistical support to the sales team. Duties may include order processing/entry, record keeping, response to customer inquiries and RFP. Generates reports on sales targets, activity, and other related metrics. Coordinates customer and prospect meetings and events. Prepares presentation materials and exhibits. Trains and supports the sales team on systems, processes, and procedures. Typically requires a bachelor's degree or equivalent. Typically reports to a supervisor or team leader. Work is closely managed. Works on projects/matters of limited complexity in a support role. Typically requires 0-2 years of related experience. Sales Support Representative I Salaries in Naperville, ILAlternate Job Titles:Sales Administration & Support Analyst, Sales Order Support Specialist, Sales Support Services Specialist, Sales Support Representative I
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Provides technical advice to the sales force to resolve product or service requests regarding engineering, technical or scientific issues. Provides troubleshooting assistance for customer orders and account statuses. Provides documentation on product specifications and usage to the sales team. May require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. Typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. Technical Sales Support Specialist I Salaries in Naperville, ILAlternate Job Titles:Entry Technical Sales Support, Technical Sales Advisor I, Technical Sales Support Specialist I
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Responds to customer inquiries regarding online merchandise, orders, product questions, or problems in a live chat format using an online chat software system. Receives inquiries from a queue, documents customer interactions, and inputs tickets. Ensures prompt and proper resolution of customer queries by providing answers, additional information, suggesting products, or escalating/engaging others in the organization to provide a solution according to defined procedures. May require an associate degree. Typically reports to a supervisor or manager. Works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Typically requires 1-3 years of related experience. Chat Support Representative I Salaries in Naperville, ILAlternate Job Titles:Customer Contact Center E-Commerce Support, Customer Service Specialist - E-Commerce, Chat Support Representative I
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Responds to and resolves customer technical inquiries and issues via e-mail, phone, or chat. Assists customers with installation and issue resolution. Utilizes a database of technical product information to inform decisions and recommendations. Recommends maintenance and configuration best practices that improve product usability, performance, and customer satisfaction. Records client interactions, including inquiries, complaints, comments, and actions taken. May train or guide lower-level specialists or representatives. Requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Work is highly independent. May assume a team lead role for the work group. A specialist on complex technical and business matters. Typically requires 7+ years of related experience. Technical Customer Support Specialist IV Salaries in Naperville, IL
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Responds to and resolves customer technical inquiries and issues via e-mail, phone, or chat. Assists customers with installation and issue resolution. Utilizes a database of technical product information to inform decisions and recommendations. Recommends maintenance and configuration best practices that improve product usability, performance, and customer satisfaction. Records client interactions, including inquiries, complaints, comments, and actions taken. May train or guide lower-level specialists or representatives. Requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. Typically requires 4-7 years of related experience. Technical Customer Support Specialist III Salaries in Naperville, IL