How much does a Customer Service Director make in Peoria, IL? The average Customer Service Director salary in Peoria, IL is $168,276 as of February 26, 2024, but the range typically falls between $146,419 and $191,302. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

Customer Service Director Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Customer Service Director Salary $126,520 Peoria,IL February 26, 2024
25th Percentile Customer Service Director Salary $146,419 Peoria,IL February 26, 2024
50th Percentile Customer Service Director Salary $168,276 Peoria,IL February 26, 2024
75th Percentile Customer Service Director Salary $191,302 Peoria,IL February 26, 2024
90th Percentile Customer Service Director Salary $212,266 Peoria,IL February 26, 2024
25% $146,419 10% $126,520 90% $212,266 75% $191,302 $168,276 50%(Median) Didn’t find job title? Click
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What skills does a Customer Service Director need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Leadership: Knowledge of and ability to employ effective strategies that motivate and guide other members within our business to achieve optimum results.

2.

Supply chain: A supply chain encompasses everything from the delivery of source materials from the supplier to the manufacturer through to its eventual delivery to the end user.

3.

Continuous Improvement: A continual improvement process, also often called a continuous improvement process (abbreviated as CIP or CI), is an ongoing effort to improve products, services, or processes. These efforts can seek "incremental" improvement over time or "breakthrough" improvement all at once. Delivery (customer valued) processes are constantly evaluated and improved in the light of their efficiency, effectiveness and flexibility. Some see CIPs as a meta-process for most management systems (such as business process management, quality management, project management, and program management). W. Edwards Deming, a pioneer of the field, saw it as part of the 'system' whereby feedback from the process and customer were evaluated against organisational goals. The fact that it can be called a management process does not mean that it needs to be executed by 'management'; but rather merely that it makes decisions about the implementation of the delivery process and the design of the delivery process itself.

Leadership 13.95%
Supply chain 1.01%
Continuous Improvement 0.89%
Others 84.15%

Job Description for Customer Service Director

Customer Service Director directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Being a Customer Service Director establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Additionally, Customer Service Director manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. The Customer Service Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Customer Service Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)... View full job description

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Job Openings for Customer Service Director in Peoria, IL

Career Path for Customer Service Director

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Customer Service Director, the first career path typically progresses to Top Customer Service Executive.

Those that have already made the climb...
John D. Rainey, Former Chief Financial Officer and EVP, Global Customer Operations
PayPal Holdings, Inc. operates a technology platform that enables digital payments on behalf of merchants and consumers worldwide. The company provides payment solutions under the PayPal, PayPal Credit, Braintree, Venmo, Xoom, PayPal Zettle, Hyperwallet, PayPal Honey, and Paidy names. Its payments platform allows consu... More
Fiscal Year Ended in 2022
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Customer Service Director salary varies from city to city. Compared with national average salary of Customer Service Director, the highest Customer Service Director salary is in San Francisco, CA, where the Customer Service Director salary is 25.0% above. The lowest Customer Service Director salary is in Miami, FL, where the Customer Service Director salary is 2.9% lower than national average salary.

City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-2.9%
City, State Chicago, IL Compared to national average
+ 5.5%
City, State Boston, MA Compared to national average
+ 12.7%
City, State New York, NY Compared to national average
+ 17.5%
City, State Dallas, TX Compared to national average
-0.7%

Take just three simple steps below to generate your own personalized salary report

Step 1 of 3

Understand the total compensation opportunity for a Customer Service Director, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
146419
191302
168276

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
164816
229844
195068
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Service Director in Peoria, IL. The base salary for Customer Service Director ranges from $146,419 to $191,302 with the average base salary of $168,276. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $164,816 to $229,844 with the average total cash compensation of $195,068.
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For a real-time salary target, tell us more about your role in the four categories below.

146419
191302

 

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How much should you be paid?

About Peoria, Illinois    Peoria (/piˈɔːriə/ pee-OR-ee-ə) is the county seat of Peoria County, Illinois, and the largest city on the Illinois River. Established in 1691 by the ....More

Peoria, Illinois  area prices were up 1.3% from a year ago    View the Cost of Living in Peoria, Illinois

Customer Service Director Salary in popular cities: ChicagoAuroraRockford

Skills associated with Customer Service Director: Service Integration and Management, Service Request Management Process, Product Support, Inquiry Research/Response ...More

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Salary estimation for Customer Service Director at companies like : Institute On Disability, Stanford University School of Medicine/VA Palo Alto Health Care System, Booth Holdings LLC