What is the average Call Center Representative I Includes Selling salary for Schaumburg, IL?
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As of March 26, 2024, the average Call Center Representative I Includes Selling salary in Schaumburg, IL is $55,912. The chart below represents localized salaries for some of our most popular Call Center Representative I Includes Selling job titles in Schaumburg, IL. Salaries can vary greatly depending on numerous factors, including position, location, years of experience, and level of education. Salary.com’s team of Certified Compensation Professionals analyzed survey data collected from thousands of HR departments at companies of all sizes and industries to compile a range of salaries for various Call Center Representative I Includes Selling job titles in Schaumburg, IL. Apply your personal criteria to one of the job titles below to get your personalized salary estimate.
Call Center Representative I Includes Selling Salaries in Schaumburg, IL
| Job Title | Salary | Hourly Rate | Location | Date Updated |
| Contact Center Representative I | $40,326 | $19.39 | Schaumburg, IL | March 26, 2024 |
| Contact Center Representative I - Inbound | $37,229 | $17.90 | Schaumburg, IL | March 26, 2024 |
| Contact Center Representative II | $46,211 | $22.22 | Schaumburg, IL | March 26, 2024 |
| Contact Center Representative III | $53,338 | $25.64 | Schaumburg, IL | March 26, 2024 |
| Contact Center Representative I - Outbound | $39,493 | $18.99 | Schaumburg, IL | March 26, 2024 |
| Contact Center Representative III - Inbound | $52,202 | $25.10 | Schaumburg, IL | March 26, 2024 |
| Contact Center Representative II - Inbound | $42,372 | $20.37 | Schaumburg, IL | March 26, 2024 |
| Contact Center Scheduler I | $54,849 | $26.37 | Schaumburg, IL | March 26, 2024 |
| Contact Center Supervisor | $68,187 | $32.78 | Schaumburg, IL | March 26, 2024 |
| Data Center Technician I | $61,491 | $29.56 | Schaumburg, IL | March 26, 2024 |
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Makes and receives calls primarily focused on selling and promoting products or services. Responds to customer inquiries using standard scripts, dialogues, or talking points. Processes routine requests for information or services and transfers complex requests to support teams. Obtains new orders and closes pending sales for products or services. Identifies opportunities to upsell additional products and tracks prospect interactions in the system. Requires a high school diploma or equivalent. Typically reports to a supervisor. Works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. Contact Center Representative I Salaries in Schaumburg, ILAlternate Job Titles:Call Center Sales Representative I, Entry Call Center Inside Sales Representative, Inbound/Outbound Call Center Sales Representative, Entry, Telemarketing Representative I, Telesales Representative I, Contact Center Representative I
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Answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. May redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. Works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. Contact Center Representative I - Inbound Salaries in Schaumburg, ILAlternate Job Titles:Inbound Customer Support Representative I, Call Center Representative I - Inbound, Inbound Customer Resolution Specialist I, Contact Center Representative I - Inbound
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Makes and receives calls primarily focused on selling and promoting products or services. Responds to customer inquiries using standard scripts, dialogues, or talking points. Processes routine requests for information or services and transfers complex requests to support teams. Obtains new orders and closes pending sales for products or services. Identifies opportunities to upsell additional products and tracks prospect interactions in the system. Requires a high school diploma or equivalent. Typically reports to a supervisor. Works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Typically requires 1-3 years of related experience. Contact Center Representative II Salaries in Schaumburg, ILAlternate Job Titles:Call Center Sales Representative II, Inbound/Outbound Call Center Sales Representative, Experienced, Intermediate Call Center Inside Sales Representative, Telemarketing Representative II, Telesales Representative II, Contact Center Representative II
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Makes and receives calls primarily focused on selling and promoting products or services. Responds to customer inquiries using standard scripts, dialogues, or talking points. Processes routine requests for information or services and transfers complex requests to support teams. Obtains new orders and closes pending sales for products or services. Identifies opportunities to upsell additional products and tracks prospect interactions in the system. Requires a high school diploma or equivalent. Typically reports to a supervisor. Works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. Typically requires 3-5 years of related experience. Contact Center Representative III Salaries in Schaumburg, ILAlternate Job Titles:Call Center Sales Representative III, Inbound/Outbound Call Center Sales Representative, Senior, Senior Call Center Inside Sales Representative, Telemarketing Representative III, Telesales Representative III, Contact Center Representative III
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Initiates calls to current and potential customers to sell and upsell products and services. Uses standard scripts and procedures to promote products and services. Processes orders and documents customer requests, interactions, outcomes, and feedback in the system. May make follow up calls to confirm details of orders or provide additional information. Requires a high school diploma or equivalent. Typically reports to a supervisor. Works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. Contact Center Representative I - Outbound Salaries in Schaumburg, ILAlternate Job Titles:Call Center Representative I -Outbound, Customer Support Representative, Entry - Outbound, Telemarketing Representative I - Outbound, Contact Center Representative I - Outbound
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Answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. May redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. Works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. Typically requires 3-5 years of related experience. Contact Center Representative III - Inbound Salaries in Schaumburg, ILAlternate Job Titles:Call Center Representative III - Inbound, Inbound Customer Resolution Specialist III, Inbound Customer Support and Service Representative III, Contact Center Representative III - Inbound
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Answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. May redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. Works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Typically requires 1-3 years of related experience. Contact Center Representative II - Inbound Salaries in Schaumburg, ILAlternate Job Titles:Call Center Representative II - Inbound, Inbound Customer Resolution Specialist II, Inbound Customer Support and Service Representative II, Contact Center Representative II - Inbound
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Responsible for monitoring the contact center workload and scheduling function. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. May require a bachelor's degree. Typically reports to a manager. Work is closely managed. Works on projects/matters of limited complexity in a support role. Typically requires 0-2 years of related experience. Contact Center Scheduler I Salaries in Schaumburg, ILAlternate Job Titles:Call Center Scheduler, Contact Center Forecasting and Resourcing Analyst, Contact Center Metrics Analyst, Customer Service Center Scheduler, Contact Center Scheduler I
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Supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. Contact Center Supervisor Salaries in Schaumburg, ILAlternate Job Titles:Call Center Inside Sales Team Leader, Inbound/Outbound Call Center Sales Team Leader, Sales & Telemarketing Team Leader, Telemarketing Team Leader, Telesales Supervisor, Contact Center Supervisor
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Installs, maintains, and repairs the hardware and physical infrastructure of a data center facility to ensure the performance, availability, and security of data. Follows established procedures to troubleshoot, repair, or upgrade servers, storage systems, and other data center equipment. Documents and maintains comprehensive records of environmental conditions to track and ensure optimal temperature, humidity, and power supply to prevent downtime and protect hardware from damage. May require a bachelor's degree. Typically reports to a supervisor. Works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Typically requires 1-3 years of related experience. Data Center Technician I Salaries in Schaumburg, IL