How much does a Customer Service Representative II make in Indiana? The average Customer Service Representative II salary in Indiana is $43,315 as of February 26, 2024, but the range typically falls between $38,868 and $49,173. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

Customer Service Representative II Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Customer Service Representative II Salary $34,818 IN February 26, 2024
25th Percentile Customer Service Representative II Salary $38,868 IN February 26, 2024
50th Percentile Customer Service Representative II Salary $43,315 IN February 26, 2024
75th Percentile Customer Service Representative II Salary $49,173 IN February 26, 2024
90th Percentile Customer Service Representative II Salary $54,507 IN February 26, 2024
25% $38,868 10% $34,818 90% $54,507 75% $49,173 $43,315 50%(Median) Didn’t find job title? Click
Change Search Criteria
Check out Customer Service Representative jobs in Indiana

CUSTOMER SERVICE REP II

McDonald Wholesale Co. - Eugene, OR

Customer Service Representative

TH MARINE SUPPLIES LLC - Nokomis, FL

What skills does a Customer Service Representative II need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

Cash handling: Process of receiving and giving money in a business. In retail, cash handling ranges from the point of sale to the behind-the-scenes money management during the day.

3.

Customer Care: Customer care is the process of building an emotional connection with your customers, whereas customer service is simply the advice or assistance your business provides them.

Customer Service 1213.03%
Cash handling 26.99%
Customer Care 42.52%

Job Description for Customer Service Representative II

Customer Service Representative II responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves mostly routine and some non-routine, more complex problems and communicates solutions or requested information to the customer. Being a Customer Service Representative II analyzes a customer's service needs and refers to other service or technical departments for follow up as needed. Uses a customer relationship application or database to record activities and research product information. Additionally, Customer Service Representative II typically requires a high school diploma or equivalent. Typically reports to a supervisor. The Customer Service Representative II works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Customer Service Representative II typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)... View full job description

Employers: Job Description Management Tool

See user submitted job responsibilities for Customer Service Representative II.

Salary.com job board provides millions of Customer Service Representative II information for you to search for. Click on search button below to see Customer Service Representative II job openings or enter a new job title here.

Job Openings for Customer Service Representative II in Indiana

Select a city to view specific salary and bonus information for Customer Service Representative II

Loading results...
Location Avg. Salary Date Updated
Location Vincennes, IN Avg. Salary $40,260 Date Updated February 26, 2024
Location Advance, IN Avg. Salary $42,769 Date Updated February 26, 2024
Location Akron, IN Avg. Salary $41,622 Date Updated February 26, 2024
Location Alamo, IN Avg. Salary $40,512 Date Updated February 26, 2024
Location Albany, IN Avg. Salary $40,863 Date Updated February 26, 2024
Location Albion, IN Avg. Salary $41,525 Date Updated February 26, 2024
Location Alexandria, IN Avg. Salary $41,130 Date Updated February 26, 2024
Location Ambia, IN Avg. Salary $41,858 Date Updated February 26, 2024
Location Amboy, IN Avg. Salary $40,863 Date Updated February 26, 2024
Location Amo, IN Avg. Salary $42,070 Date Updated February 26, 2024

Career Path for Customer Service Representative II

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Customer Service Representative II, the upper level is Customer Service Representative III and then progresses to Customer Service Team Leader.

Not the job you're looking for? Search more salaries here:

Are you an HR manager or compensation specialist?

Salary.com's CompAnalyst platform offers:

  • Detailed skills and competency reports for specific positions
  • Job and employee pricing reports
  • Compensation data tools, salary structures, surveys and benchmarks.
Learn about CompAnalyst

Jobs with a similar salary range to Customer Service Representative II : Help Desk Agent, Member Experience Associate, Csa

Customer Service Representative II Salary in Indiana
Customer Service Representative II Salary Graph, Regional Distribution and Summary