How much does a Contact Center Representative III - Inbound make in Massachusetts? The average Contact Center Representative III - Inbound salary in Massachusetts is $54,398 as of March 26, 2024, but the range typically falls between $48,405 and $61,252. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
Percentile | Salary | Location | Last Updated |
10th Percentile Contact Center Representative III - Inbound Salary | $42,948 | MA | March 26, 2024 |
25th Percentile Contact Center Representative III - Inbound Salary | $48,405 | MA | March 26, 2024 |
50th Percentile Contact Center Representative III - Inbound Salary | $54,398 | MA | March 26, 2024 |
75th Percentile Contact Center Representative III - Inbound Salary | $61,252 | MA | March 26, 2024 |
90th Percentile Contact Center Representative III - Inbound Salary | $67,491 | MA | March 26, 2024 |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Consulting Services: Consulting Services means the provision of expertise or strategic advice that is presented for consideration and decision-making.
Billing: Billing refers to the aspect of banking, whereby someone is charged accurately for what item they purchased.
Contact Center Representative III - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative III - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative III - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative III - Inbound works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Contact Center Representative III - Inbound typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)... View full job description
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Location | Avg. Salary | Date Updated |
---|---|---|
Location Attleboro, MA | Avg. Salary $52,448 | Date Updated March 26, 2024 |
Location Barnstable, MA | Avg. Salary $52,998 | Date Updated March 26, 2024 |
Location Fitchburg, MA | Avg. Salary $53,298 | Date Updated March 26, 2024 |
Location Hyannis, MA | Avg. Salary $52,798 | Date Updated March 26, 2024 |
Location Leominster, MA | Avg. Salary $52,648 | Date Updated March 26, 2024 |
Location Malden, MA | Avg. Salary $56,048 | Date Updated March 26, 2024 |
Location Methuen, MA | Avg. Salary $53,398 | Date Updated March 26, 2024 |
Location Newton, MA | Avg. Salary $56,048 | Date Updated March 26, 2024 |
Location Revere, MA | Avg. Salary $56,048 | Date Updated March 26, 2024 |
Location Weymouth, MA | Avg. Salary $54,598 | Date Updated March 26, 2024 |
A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.
For Contact Center Representative III - Inbound, the upper level is Contact Center Representative IV - Inbound and then progresses to Inbound Contact Center Supervisor.
Salary.com's CompAnalyst platform offers:
Job Title | Experience | EDUCATION | Salary Compared to This Job |
---|---|---|---|
Job Title Contact Center Representative I | Experience 0 - 1 | EducationHigh School | Salary Compared to This Job |
Job Title Contact Center Representative I - Inbound | Experience 0 - 1 | EducationHigh School | Salary Compared to This Job |
Job Title Contact Center Representative II - Inbound | Experience 1 - 3 | EducationHigh School | Salary Compared to This Job |
Job Title Contact Center Representative III | Experience 3 - 5 | EducationHigh School | Salary Compared to This Job |
Job Title Contact Center Representative III - Outbound | Experience 3 - 5 | EducationHigh School | Salary Compared to This Job |
Jobs with different levels of education may pay very differently. Check the Contact Center Representative III - Inbound salary of your education level.
Contact Center Representative III - Inbound salary varies from country to country. There are several factors that mainly impact the Contact Center Representative III - Inbound salary, including cost of living, economic conditions, market rates and legal differences. Click below to Contact Center Representative III - Inbound salary of the other country.
A job category is a classification or grouping of job positions that share similar characteristics, functions, or industries. Contact Center Representative III - Inbound salary varies from category to category. Click below to see Contact Center Representative III - Inbound salary in different categories.
About Massachusetts Massachusetts is the 7th-smallest state in the United States. It is located in the New England region of the northeastern United States and has an are....More
Skills associated with Contact Center Representative III - Inbound: Service Operations, Service Management, Data Entry-Keyboarding, Product Promotion ...More
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