How much does an Inbound Contact Center Senior Supervisor make in Lawrence, MA? The average Inbound Contact Center Senior Supervisor salary in Lawrence, MA is $78,465 as of February 26, 2024, but the range typically falls between $69,594 and $100,066. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

Inbound Contact Center Senior Supervisor Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Inbound Contact Center Senior Supervisor Salary $61,516 Lawrence,MA February 26, 2024
25th Percentile Inbound Contact Center Senior Supervisor Salary $69,594 Lawrence,MA February 26, 2024
50th Percentile Inbound Contact Center Senior Supervisor Salary $78,465 Lawrence,MA February 26, 2024
75th Percentile Inbound Contact Center Senior Supervisor Salary $100,066 Lawrence,MA February 26, 2024
90th Percentile Inbound Contact Center Senior Supervisor Salary $119,731 Lawrence,MA February 26, 2024
25% $69,594 10% $61,516 90% $119,731 75% $100,066 $78,465 50%(Median) Didn’t find job title? Click
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Contact Center Supervisor

First City Credit Union - Altadena, CA

What skills does an Inbound Contact Center Senior Supervisor need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

Performance Review: Assessing employee performance and identifying strengths and weaknesses to promote communication and provide constructive performance feedback.

3.

Customer Care: Customer care is the process of building an emotional connection with your customers, whereas customer service is simply the advice or assistance your business provides them.

Customer Service 3.36%
Performance Review 0.24%
Customer Care 0.17%
Others 96.23%

Job Description for Inbound Contact Center Senior Supervisor

Inbound Contact Center Senior Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Senior Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Senior Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Senior Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be an Inbound Contact Center Senior Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)... View full job description

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Job Openings for Inbound Contact Center Senior Supervisor in Lawrence, MA

Career Path for Inbound Contact Center Senior Supervisor

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Inbound Contact Center Senior Supervisor, the first career path typically progresses to Inbound Contact Center Manager.

Those that have already made the climb...
Patricia B. Prichep, Senior Vice President of Operations and Corporate Secretary
CEL-SCI Corporation, a clinical-stage biotechnology company, engages in the research and development of immune system therapy for the treatment of cancer and other diseases in the United States. The company's lead immunotherapy is Multikine, which has completed Phase 3 clinical trials for the potential treatment of cer... More
Fiscal Year Ended in 2022
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Inbound Contact Center Senior Supervisor salary varies from city to city. Compared with national average salary of Inbound Contact Center Senior Supervisor, the highest Inbound Contact Center Senior Supervisor salary is in San Francisco, CA, where the Inbound Contact Center Senior Supervisor salary is 25.0% above. The lowest Inbound Contact Center Senior Supervisor salary is in Miami, FL, where the Inbound Contact Center Senior Supervisor salary is 2.9% lower than national average salary.

City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-2.9%
City, State Chicago, IL Compared to national average
+ 5.5%
City, State Boston, MA Compared to national average
+ 12.7%
City, State New York, NY Compared to national average
+ 17.5%
City, State Dallas, TX Compared to national average
-0.7%

Take just three simple steps below to generate your own personalized salary report

Step 1 of 3

Understand the total compensation opportunity for an Inbound Contact Center Senior Supervisor, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
69594
100066
78465

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
74035
114167
86990
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Inbound Contact Center Senior Supervisor in Lawrence, MA. The base salary for Inbound Contact Center Senior Supervisor ranges from $69,594 to $100,066 with the average base salary of $78,465. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $74,035 to $114,167 with the average total cash compensation of $86,990.
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Discover how your pay is adjusted for skills, experience, and other factors

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69594
100066

 

Step 3 of 3

How much should you be paid?

About Lawrence, Massachusetts    According to the United States Census Bureau, the city has a total area of 7.4 square miles (19 km2), of which 7.0 square miles (18 km2) is land and 0....More

Lawrence, Massachusetts  area prices were up 1.6% from a year ago    View the Cost of Living in Lawrence, Massachusetts

Inbound Contact Center Senior Supervisor Salary in popular cities: BostonWorcesterSpringfield

Skills associated with Inbound Contact Center Senior Supervisor: Staff Coaching/Training, VoIP Software, Customer Service Help Desk Software, Inbound Call Tracking Software ...More

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