How much does a Member Services Representative make in Massachusetts? The average Member Services Representative salary in Massachusetts is $41,840 as of February 26, 2024, but the range typically falls between $38,544 and $46,773. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

Member Services Representative Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Member Services Representative Salary $35,543 MA February 26, 2024
25th Percentile Member Services Representative Salary $38,544 MA February 26, 2024
50th Percentile Member Services Representative Salary $41,840 MA February 26, 2024
75th Percentile Member Services Representative Salary $46,773 MA February 26, 2024
90th Percentile Member Services Representative Salary $51,264 MA February 26, 2024
25% $38,544 10% $35,543 90% $51,264 75% $46,773 $41,840 50%(Median) Didn’t find job title? Click
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What skills does a Member Services Representative need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

Financial Services: A services provided by the finance industry, which encompasses a broad range of businesses that manage money. These services involve banking, brokerage, mortgages, credit cards, payment services, real estate, investment funds, taxes and accounting.

3.

Promotion: Developing and implementing promotional activities to attract and increase the awareness of customers in buying products.

Customer Service 39.7%
Financial Services 1.45%
Promotion 1.02%
Others 57.83%

Job Description for Member Services Representative

Member Services Representative addresses member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for receiving, responding to, and directing member phone calls, or written questions. Being a Member Services Representative provides available information upon request and researches or escalates issues as appropriate. Maintains confidentiality per HIPAA guidelines. Additionally, Member Services Representative requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Member Services Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Member Services Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)... View full job description

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Job Openings for Member Services Representative in Massachusetts

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Location Avg. Salary Date Updated
Location Attleboro, MA Avg. Salary $40,483 Date Updated February 26, 2024
Location Barnstable, MA Avg. Salary $40,919 Date Updated February 26, 2024
Location Fitchburg, MA Avg. Salary $40,989 Date Updated February 26, 2024
Location Hyannis, MA Avg. Salary $40,777 Date Updated February 26, 2024
Location Leominster, MA Avg. Salary $40,481 Date Updated February 26, 2024
Location Malden, MA Avg. Salary $43,316 Date Updated February 26, 2024
Location Methuen, MA Avg. Salary $41,060 Date Updated February 26, 2024
Location Newton, MA Avg. Salary $43,316 Date Updated February 26, 2024
Location Revere, MA Avg. Salary $43,316 Date Updated February 26, 2024
Location Weymouth, MA Avg. Salary $41,982 Date Updated February 26, 2024

Career Path for Member Services Representative

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Member Services Representative, the first career path typically starts with a Managed Care Coordinator position, and then progresses to Managed Care Supervisor.

Additionally, the second career path typically starts with a Member Services Representative, Sr. position, and then progresses to Member Services Supervisor.

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Jobs with a similar salary range to Member Services Representative : Facilitated Enroller, Member Advisor, Membership Advisor

Member Services Representative Salary in Massachusetts
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