eCommerce Customer Service Representative Salaries in New Bedford, MA

Alternate Job Titles: eCommerce Customer Service Representative,

What is the average eCommerce Customer Service Representative salary for New Bedford, MA?

The salary for someone with the job title eCommerce Customer Service Representative in New Bedford, MA varies depending on a number of factors. Our team of Certified Compensation Professionals has analyzed survey data collected from thousands of HR departments at employers of all sizes and industries on eCommerce Customer Service Representative salaries to construct a range which describes the distribution of salaries for people with the job title eCommerce Customer Service Representative in New Bedford, MA.

Categories:  Internet and New Media, Customer Services, Entry Level, IT -- All

Similar Job Titles:  eCommerce Customer Service Representative Sr., Customer Service Representative III, Customer Service Representative II, Customer Service Representative I, Retail Store Customer Service Representative, Customer Service Director, Customer Service Supervisor, Customer Service Manager, Top Customer Service Executive

This chart describes the expected percentage of people who perform the job of eCommerce Customer Service Representative in New Bedford, MA that make less than that salary. For example 50% of the people who perform the job of eCommerce Customer Service Representative in New Bedford are expected to make less than the median.

Source: HR Reported data as of December 2014

Median $35,418
  • 10%$25,481
  • 25%$30,216
  • 75%$42,889
  • 90%$49,692

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Job Description for eCommerce Customer Service Representative

Responds to customer inquires regarding orders, billing inquiries and technical problem notifications. Documents customer trouble reports in trouble ticketing system and escalates according to established standard operating procedures. Also reviews requests, contacts customers to clarify request, ensuring all necessary information is included and may route requests to the appropriate department. May require a bachelor's degree with at least 0-2 year of experience in technical support. Must be familiar with client server platforms support and various system applications. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision; typically reports to a supervisor or manager. A certain degree of creativity and latitude is required. View full job description

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