What is the average Technical Trainer salary for Peabody, MA?
-
As of March 26, 2024, the average Technical Trainer salary in Peabody, MA is $108,411. The chart below represents localized salaries for some of our most popular Technical Trainer job titles in Peabody, MA. Salaries can vary greatly depending on numerous factors, including position, location, years of experience, and level of education. Salary.com’s team of Certified Compensation Professionals analyzed survey data collected from thousands of HR departments at companies of all sizes and industries to compile a range of salaries for various Technical Trainer job titles in Peabody, MA. Apply your personal criteria to one of the job titles below to get your personalized salary estimate.
Technical Trainer Salaries in Peabody, MA
| Job Title | Salary | Hourly Rate | Location | Date Updated |
| Technical Trainer IV | $130,660 | $62.82 | Peabody, MA | March 26, 2024 |
| Technical Trainer I | $72,117 | $34.67 | Peabody, MA | March 26, 2024 |
| Technical Trainer II | $88,149 | $42.38 | Peabody, MA | March 26, 2024 |
| Technical Trainer III | $106,854 | $51.37 | Peabody, MA | March 26, 2024 |
| Sales Trainer IV | $147,961 | $71.14 | Peabody, MA | March 26, 2024 |
| Technical Customer Support Team Leader | $85,334 | $41.03 | Peabody, MA | March 26, 2024 |
| Technical Customer Support Manager | $128,621 | $61.84 | Peabody, MA | March 26, 2024 |
| Customer Service Trainer I | $59,629 | $28.67 | Peabody, MA | March 26, 2024 |
| Customer Service Trainer III | $83,478 | $40.13 | Peabody, MA | March 26, 2024 |
| Technical Customer Support Supervisor | $102,464 | $49.26 | Peabody, MA | March 26, 2024 |
-
Creates and conducts technical training programs. Determines training objectives. Writes training programs, including outline, text, handouts, and tests, and designs laboratory exercises. Lectures on the safety, installation, programming, maintenance, and repair of software, machinery, and equipment. Administers written and practical exams and writes performance reports to evaluate trainees' performance. Requires a bachelor's degree. Typically reports to a manager. Work is highly independent. May assume a team lead role for the work group. A specialist on complex technical and business matters. Typically requires 7+ years of related experience. Technical Trainer IV Salaries in Peabody, MA
-
Creates and conducts technical training programs. Determines training objectives. Writes training programs, including outline, text, handouts, and tests, and designs laboratory exercises. Lectures on the safety, installation, programming, maintenance, and repair of software, machinery, and equipment. Administers written and practical exams and writes performance reports to evaluate trainees' performance. Requires a bachelor's degree. Typically reports to a manager. Work is closely managed. Works on projects/matters of limited complexity in a support role. Typically requires 0-2 years of related experience. Technical Trainer I Salaries in Peabody, MA
-
Creates and conducts technical training programs. Determines training objectives. Writes training programs, including outline, text, handouts, and tests, and designs laboratory exercises. Lectures on the safety, installation, programming, maintenance, and repair of software, machinery, and equipment. Administers written and practical exams and writes performance reports to evaluate trainees' performance. Requires a bachelor's degree. Typically reports to a manager. Occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. Typically requires 2 -4 years of related experience. Technical Trainer II Salaries in Peabody, MAAlternate Job Titles:Customer/Tech Training Instructor, Technical Program Development/Instructor, Technical Trainer II
-
Creates and conducts technical training programs. Determines training objectives. Writes training programs, including outline, text, handouts, and tests, and designs laboratory exercises. Lectures on the safety, installation, programming, maintenance, and repair of software, machinery, and equipment. Administers written and practical exams and writes performance reports to evaluate trainees' performance. Requires a bachelor's degree. Typically reports to an manager. Work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. Typically requires 4 -7 years of related experience. Technical Trainer III Salaries in Peabody, MAAlternate Job Titles:Customer/Tech Training Senior Instructor, Senior Technical Program Development/Instructor, Technical Trainer III
-
Develops and implements sales training programs to prepare salespeople to discuss products and engage with potential customers or opportunities. Designs and delivers training sessions on company products, business practices, industry context, competitive information, and other topics as needed. Helps onboard new salespeople. Monitors and reports on sales metrics to determine the effectiveness of training programs. May conduct skill gap analysis and needs analysis to inform the creation or administration of new training programs. Requires a bachelor's degree. Typically reports to a supervisor or manager. Work is highly independent. May assume a team lead role for the work group. A specialist on complex technical and business matters. Typically requires 7+ years of related experience. Sales Trainer IV Salaries in Peabody, MA
-
Leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. Technical Customer Support Team Leader Salaries in Peabody, MAAlternate Job Titles:Technical Customer Support Team Supervisor, Technical Customer Support Team LeaderCategory : Customer Services
-
Manages a team or unit of technical customer support staff that respond to requests from customers by phone, e-mail, or chat. Provides mentoring, leadership, and organization to supervisors and teams. Implements processes that maximize efficiency and meet or exceed service quality and customer satisfaction goals. Monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Makes recommendations for changes to products or services based on customer feedback and requests. Coordinates across functions to support future products and releases. Typically requires a bachelor's degree or equivalent. Typically reports to a director. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. Technical Customer Support Manager Salaries in Peabody, MA
-
Delivers training programs for customer service representatives, team leaders, and supervisors. Provides updates and details on new products, features, and service offerings. Leads skill development training and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Instructs staff on service level standards, system tools, and policies and procedures. Provides input to assess training effectiveness and define future needs. May require a bachelor's degree. Typically reports to a supervisor or manager. Work is closely managed. Works on projects/matters of limited complexity in a support role. Typically requires 0-2 years of related experience. Customer Service Trainer I Salaries in Peabody, MA
-
Delivers training programs for customer service representatives, team leaders, and supervisors. Provides updates and details on new products, features, and service offerings. Leads skill development training and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Instructs staff on service level standards, system tools, and policies and procedures. Provides input to assess training effectiveness and define future needs. May require a bachelor's degree. Typically reports to a supervisor or manager. Work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. Typically requires 4 -7 years of related experience. Customer Service Trainer III Salaries in Peabody, MA
-
Supervises a technical support team that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Trains staff in products, features, standard policies, and best practices. Identifies opportunities for operational improvements and implements solutions. Monitors queues, response times, and staff performance. Responds to escalated issues to develop and communicate solutions for complex or critical issues. Has a high level and up to date knowledge of products. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. Technical Customer Support Supervisor Salaries in Peabody, MA