How much does a Customer Service Team Leader make in Maryland? The average Customer Service Team Leader salary in Maryland is $64,537 as of February 26, 2024, but the range typically falls between $57,123 and $73,146. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

Customer Service Team Leader Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Customer Service Team Leader Salary $50,372 MD February 26, 2024
25th Percentile Customer Service Team Leader Salary $57,123 MD February 26, 2024
50th Percentile Customer Service Team Leader Salary $64,537 MD February 26, 2024
75th Percentile Customer Service Team Leader Salary $73,146 MD February 26, 2024
90th Percentile Customer Service Team Leader Salary $80,985 MD February 26, 2024
25% $57,123 10% $50,372 90% $80,985 75% $73,146 $64,537 50%(Median) Didn’t find job title? Click
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What skills does a Customer Service Team Leader need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

Microsoft Office: Microsoft Office is a suite of desktop productivity applications that is designed by Microsoft for business use. You can create documents containing text and images, work with data in spreadsheets and databases, create presentations and posters.

3.

client service: Client services are the processes and interactions organizations and members of their staff have with their clients.

Customer Service 72.8%
Microsoft Office 1.93%
client service 1.62%
Others 23.65%

Job Description for Customer Service Team Leader

Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)... View full job description

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Job Openings for Customer Service Team Leader in Maryland

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Location Avg. Salary Date Updated
Location Dundalk, MD Avg. Salary $64,346 Date Updated February 26, 2024
Location Abell, MD Avg. Salary $69,366 Date Updated February 26, 2024
Location Aberdeen, MD Avg. Salary $63,185 Date Updated February 26, 2024
Location Aberdeen Proving Ground, MD Avg. Salary $63,539 Date Updated February 26, 2024
Location Abingdon, MD Avg. Salary $63,183 Date Updated February 26, 2024
Location Accident, MD Avg. Salary $57,435 Date Updated February 26, 2024
Location Accokeek, MD Avg. Salary $69,553 Date Updated February 26, 2024
Location Adamstown, MD Avg. Salary $68,032 Date Updated February 26, 2024
Location Allen, MD Avg. Salary $66,543 Date Updated February 26, 2024
Location Andrews Air Force Base, MD Avg. Salary $69,657 Date Updated February 26, 2024

Career Path for Customer Service Team Leader

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Customer Service Team Leader, the upper level is Customer Service Supervisor and then progresses to Customer Service Manager.

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Customer Service Team Leader Salary in Maryland
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