How much does a Lead Dispatcher make in Maryland? The average Lead Dispatcher salary in Maryland is $57,438 as of April 24, 2024, but the range typically falls between $47,691 and $66,091. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

Lead Dispatcher Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Lead Dispatcher Salary $38,816 MD April 24, 2024
25th Percentile Lead Dispatcher Salary $47,691 MD April 24, 2024
50th Percentile Lead Dispatcher Salary $57,438 MD April 24, 2024
75th Percentile Lead Dispatcher Salary $66,091 MD April 24, 2024
90th Percentile Lead Dispatcher Salary $73,970 MD April 24, 2024
25% $47,691 10% $38,816 90% $73,970 75% $66,091 $57,438 50%(Median) Didn’t find job title? Click
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Pharmacist Lead

Skagit Regional Health - Mount Vernon, WA

Dispatcher

The Better Together Group - Memphis, TN

Dispatcher (Hourly Plus OVERTIME)

Krapf Group - Elizabethtown, PA

Dispatcher (School Bus)

Krapf Group - Lincoln University, PA

What skills does a Lead Dispatcher need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

Background Check: A background check or background investigation is a review of a potential employee's criminal, commercial and financial records. The goal of background checks is to ensure the safety and security of the employees in the organisation

3.

Law Enforcement: Law enforcement is any system by which some members of society act in an organized manner to enforce the law by discovering, deterring, rehabilitating, or punishing people who violate the rules and norms governing that society. Although the term encompasses entities such as courts and prisons, it is most frequently applied to those who directly engage in patrols or surveillance to dissuade and discover criminal activity, and those who investigate crimes and apprehend offenders, a task typically carried out by the police or another law enforcement organization. Furthermore, although law enforcement may be most concerned with the prevention and punishment of crimes, organizations exist to discourage a wide variety of non-criminal violations of rules and norms, effected through the imposition of less severe consequences.

Customer Service 15.98%
Background Check 1.53%
Law Enforcement 1.05%
Others 81.44%

Job Description for Lead Dispatcher

Lead Dispatcher coordinates drivers and vehicles to convey freight or passengers to assigned destinations in a timely and efficient manner. Maintains contact with drivers to communicate updates, delays, or special instructions and relay delivery status to customers. Being a Lead Dispatcher records driver assignments, delivery time, and other transportation data in a computer database to track metrics. Ensures drivers are compliant with all DOT, state, local, and company regulations. Additionally, Lead Dispatcher requires a high school diploma. Typically reports to a supervisor. The Lead Dispatcher works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Lead Dispatcher typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)... View full job description

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Job Openings for Lead Dispatcher in Maryland
  • As the Pharmacist Lead, the incumbent is required to demonstrate strong mentorship and coaching, be a point of escalation, successfully implement continuou...
    - 2 Months Ago
  • Our large transportation client is seeking an experienced Dispatcher to join their dynamic team. The ideal candidate will possess excellent customer servic...
    - 2 Months Ago
  • GREAT HOURLY WAGE & OVERTTIME OFFERED WEEKLY. WANT TO BE PART OF A TEAM. Love being a PROBLEM SOLVER. Krapf School Bus is seeking a Dispatcher for our Eliz...
    - 1 Day Ago
  • Want to work Monday through Friday. Feel Appreciated. Apply Today. POSITION SUMMARY. This field position will dispatch drivers in accordance with contract ...
    - 13 Days Ago
  • Krapf Bus is seeking a Dispatcher for its West Chester, PA -Coach Division. Join a company that has been family-owned since 1942 and can offer you more fle...
    - 26 Days Ago

Select a city to view specific salary and bonus information for Lead Dispatcher

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Location Avg. Salary Date Updated
Location Dundalk, MD Avg. Salary $57,271 Date Updated April 24, 2024
Location Abell, MD Avg. Salary $61,728 Date Updated April 24, 2024
Location Aberdeen, MD Avg. Salary $56,101 Date Updated April 24, 2024
Location Aberdeen Proving Ground, MD Avg. Salary $56,435 Date Updated April 24, 2024
Location Abingdon, MD Avg. Salary $56,157 Date Updated April 24, 2024
Location Accident, MD Avg. Salary $49,861 Date Updated April 24, 2024
Location Accokeek, MD Avg. Salary $61,895 Date Updated April 24, 2024
Location Adamstown, MD Avg. Salary $60,558 Date Updated April 24, 2024
Location Allen, MD Avg. Salary $59,221 Date Updated April 24, 2024
Location Andrews Air Force Base, MD Avg. Salary $62,006 Date Updated April 24, 2024

Career Path for Lead Dispatcher

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Lead Dispatcher, the upper level is Railroad Conductors and Yardmasters and then progresses to Transportation Manager.

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Lead Dispatcher Salary in Maryland
Lead Dispatcher Salary Graph, Regional Distribution and Summary